Humera - Administrative and Professional Staffing

Customer Service Representative

Location
Minneapolis, MN, USA
Posted
Mar 27, 2012
Closes
Mar 29, 2012
Category
Customer Service
Job Type
Temporary
Employment Status
Full Time
Job Description:
Humera, formerly Dolphin Staffing, is seeking Member Service Representatives to work for our client, an independent, nonprofit health plan provider. Our client is dedicated to improving the health of its members through innovative services and partnerships across communities. The positions are temporary assignments.
Responsibilities :
  • Assist in making outbound phone calls to new members, welcoming them
  • Provide excellent customer service experience to all individuals over the phone
  • Follow HIPAA privacy guidelines in all lines of work

Required Skills, Knowledge and Abilities:
  • Previous Customer Service experience
  • Experience working a high volume call center
  • Excellent written and oral communication skills
  • Ability to shift priorities and manage multiple tasks at one time