ValueVision Media (previously ShopNBC)

Customer Service Representative - Bowling Green, KY

Bowling Green, KY
Feb 09, 2012
Jun 13, 2012
Customer Service
Employment Status
Full Time
Job Title: Customer Service Representative
Location: Bowling Green, KY
Department: Customer Service
Reports to: Customer Service Supervisor
Supervises: None

Who is ShopNBC?
ShopNBC is a multi-channel electronic retailer offering brands and products that are meaningful, unique and relevant to our customers. We have a strong presence in television home shopping and on the Internet, where we are positioned as the premium lifestyle brand. Our merchandise extends across many categories, making us the destination and authority for jewelry, watches, home, fashion, beauty and electronics. ShopNBC is broadcast to millions of homes, selling our products live, 24-hours per day, seven days a week. Our company headquarters and broadcast facilities are located in Eden Prairie, Minnesota, approximately 15 miles outside of Minneapolis. We also have fulfillment facilities in Bowling Green, Kentucky.
ShopNBC is an equal opportunity employer, looking for talented and dedicated individuals to join our team. Innovation, creativity and agility are valued traits throughout the company. We have a fast-paced environment that relies on the energy of each team member. You will immediately feel a part of the team with a friendly, welcoming, and casual work environment. Again, we appreciate your interest in employment with ShopNBC!

Immediate openings for a Customer Service (Inbound) Call Center Representative seeking full time hours of 11:30am - 8:00pm including weekend availability. Will be responsible for taking calls, answering questions, problem solving, and providing outstanding customer service for a Premier Home Shopping & Internet retailer. Minimum 6 months customer service experience in a call center required. We provide medical, 401k, STD/LTD, Life Insurance, generous merchandise discounts, and incentive bonuses.

Position Overview:
Provide excellent service to our customers by responding to their order concerns, researching customer inquiries, upselling, and making outbound calls as follow-up. Ability to communicate to a variety of audiences and different levels within organization.

Work Schedule:
• Full-time position
• Work Hours: 11:30AM - 8:00PM Shift
• 5 out of 7 days and one weekend day included
• Must be available during our 2 weeks of training

Success Attributes:
Excellent interpersonal skills and strong telephone etiquette
Excellent time management skills, the ability to multi-task and work in a fast paced environment
Professional, flexible and positive team player that is self-directed and self-motivated
Ability to effectively perform role using decision-making skills and other resources
Confidence navigating the Internet and a willingness to learn new technologies Strong writing, grammar, and proofreading skills
Ability to communicate and manage conflict resolution in a professional manner
Regular attendance and the ability to work flexible hours including Saturdays and Sundays

Essential Functions:

Principle Accountabilities & Authorities:
Answers incoming calls and responds to the customer's questions and concerns regarding the order process
Researches customer inquiries and enters notes in the system to facilitate assisting the customer
Completes follow up outbound calls as needed to keep customers informed
Demonstrates professionalism by creating a positive image for ShopNBC on all calls and emails
Maintains and effectively articulates a thorough knowledge and skill base for policies, procedures, and computerized information systems
Attendance at team meetings and ongoing training is required
Supports other areas of the department and company as needed
Contributes to the team and the department in a positive and constructive manner
Provides a superior customer service experience to both internal and external customers
Other duties as assigned

No travel required.

Career Path:
Customer Service President's Line Representative, COR Representative, SME, Customer Service Coach, QA Coach


High School diploma or GED

At least six months customer service or related experience Basic knowledge of customer service and shipping terms Familiar with keyboard and basic computer skills - including Windows based programs

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