Performance Analysis and Improvement Manager

Mar 22, 2012
Mar 28, 2012
Employment Status
Full Time

Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota’s leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs. UCare is growing in size, membership, products, geographic coverage, and employees. We’re an organization that’s going places. Be part of a team that cares about you, be part of UCare.

The Performance Analysis and Improvement Manager is responsible for the development and management of, and accountability for, initiatives related to the management of complaints, appeals and grievances, as well as influencing the improvement of work processes and overall performance improvement for UCare . 

This position reports to the Quality Management Director and will work collaboratively with another Performance Analysis and Improvement Manager to analyze trends and drive the identification and promotion of performance improvement activities associated with health outcomes and the overall experience of UCare's members. 

The Performance Analysis and Improvement Manager will manage and coordinate an integrated approach to performance improvement efforts in the organization. This includes management of daily operations, performance management and development of staff, compliance with regulatory parameters including timelines, and oversight of various projects. Demonstrated successful experience managing work groups and stakeholders through and past organizational and environmental change, along with critical thinking and complex issue management would distinguish the successful candidate. The manager will also provide oversight for the creation and maintenance of policies and procedures, as well as required reports to internal committees and external regulatory agencies.   

This position requires three to five years of experience in a health related field, preferably in a health care industry setting. Significant experience leading work teams responsible for difficult consumer interactions is necessary, as well as familiarity with problem resolution, regulatory relationships, compliance reporting, health care metrics and process improvement. A clinical background (e.g. nursing) along with demonstrated leadership experience is highly desired. 

The knowledge, skills, and abilities required for this position include:

1.                   Strong qualitative process and quantitative data analysis skills.

2.                   Demonstrated project management skills.

3.                   Process improvement skills, including process mapping and use of run/control charts.

4.                   Demonstrated verbal and written communication skills.

5.                   Excellent presentation skills and the ability to represent UCare to an external audience.

6.                   Ability to link quality efforts to strategic plans and department goals. and

7.                   Active listening skills.

8.                   Building and maintaining organizational and stakeholder relationships.

9.                   Proficient in Microsoft Office.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You’ll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis—just minutes from major freeways and retail centers. At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

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