Member Services Representative - Hmong Speaking

Apr 20, 2012
Apr 22, 2012
Customer Service
Employment Status
Full Time

Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota’s leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs. UCare is growing in size, membership, products, geographic coverage, and employees. We’re an organization that’s going places. Be part of a team that cares about you, be part of UCare.

As a Hmong speaking Member Service Representative for State Public Programs, you will provide accurate, timely responses, resolution to inquiries, and informal grievances from members, authorized parties, county/state representatives and other internal/external customers. The customer contact takes place via phone, written correspondence, web, fax, voice mail, or face-to-face contact and is imperative to member retention.

This position requires at least 1 year of customer service experience in a call center, health insurance (HMO preferred), physician group practice, or community agency. Proficient PC skills required knowledge of Microsoft office preferred. Working knowledge of medical claims and/or medical billing processes is preferred, along with knowledge of Amisys and MACESS type software packages.

High school graduate or the equivalent required. Two-year degree in health related or communication field, including a course in medical terminology is preferred.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You’ll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis—just minutes from major freeways and retail centers. At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

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