Patient Access Services Representative I
This position is responsible for completing the financial clearance process within Patient Access and creating the first impression of Fairview’s services to patients and families and other external customers. The Patient Access Services (PAS) Representative must be able to articulate information in a manner that patients, guarantors and family members understand and so they know what to expect and have an understanding of their financial responsibilities. The PAS Representative will be responsible for completing the pre-registration, registration, insurance verification, benefits verification, certification, referral management, co-pay collections and medical necessity check - - as well as interviewing patients and guarantors to obtain information to screen for financial counseling, verifying eligibility and corresponding benefit levels, coordinating referrals and obtaining treatment authorizations. The PAS representative will also work with medical staff, nursing, ancillary departments, insurance payors and other external sources to assist families in obtaining healthcare and financial services.
Minimum Education: Must be able to read and write English. Must be able to speak fluent English Minimum Experience: 1 to 2 years customer service experience in a healthcare or related setting Preferred Experience:
Experience with automated patient account system and basic knowledge of word processing, spreadsheet applications and Internet. One year Admitting experience and/or health insurance experience
PREVIOUS EXPERIENCE WITH EPIC STRONGLY PREFERRED.
For more than 100 years, Fairview has been improving the health of the communities we serve. We have grown into one of Minnesota’s largest nonprofit organizations. Today, we are more than 20,000 employees providing exceptional care and leading health care innovations that will sustain us into the future.
We partner with one of the nation’s top research and teaching facilities - the University of Minnesota and its Academic Health Center. Our partnership is a national model that enables us to provide breakthrough medicine to our patients.
Our caregivers and leaders are re-envisioning patient care during a time of transformational change in health care. From ground-breaking care models in our primary care facilities to unique collaborative relationships with payers and employers and implementation of new technologies, we’re committed to improving the overall value of our clinical quality and experience for our patients as we reduce the cost of care.
We are hospitals, clinics, home care, hospice, rehabilitation, pharmacy services and much more. To the communities we serve, we are known as a healthcare leader, community partner and trusted advocate. As an employer, we nurture the teamwork, passion and excellence needed to deliver our promise of exceptional care to our patients.
We offer competitive compensation and comprehensive benefits to fit your life.
See current job openings and apply online at:fairview.org/careers