Microsoft Exchange Administrator
Summary of Role
The Exchange Administrator will be responsible for support and implementation of the messaging environment, specifically Microsoft Exchange 2010.
Essential Duties and Responsibilities
o Maintain Exchange Messaging systems.
o Develop long-term strategies, manage capacity, performance, and recommend improvements to messagingsystems.
o Setup, maintain, and configure mobile messaging enterprise services.
o Ensure optimum access to 24x7 messaging environment and integration among messaging systems.
o Work closely with Helpdesk support staff and Unified Communications Architect to solve system problems.
o Evaluate and recommends hardware and software solutions based on the business requirements and user needs.
o Strong background and experience working with Microsoft Active Directory.
Additional Duties and Responsibilities
o Remain current on new products, services, protocols, and preform patch management of email and communication systems, including Microsoft Unified Communications systems.
o Create and maintain SLAs for all organizational email and messaging applications.
o Develop disaster recovery plans to detect faults, Conduct testing to minimize malfunctions, and backup systems.
o Provide end user education on communication tools.
o Basic understanding of networking technology including the various supporting services and protocols (DNS, LDAP, NTLM, Kerberos, SSL)
o Provide backup assistance to Microsoft Lync Administrator.
o Other duties as assigned by manager.
o Administrate SPAM systems to insure proper filtering of messages.
Knowledge, Skills, and Abilities
o Strong background and experience of Server 2008 R2, Microsoft Exchange 2007, 2010.
o Outstanding problem solving ability and capability to deal with stress and tight schedules.
o Working knowledge of Exchange roles such as UM, HUB, CAS, and MBX.
o Excellent organizational, written and verbal communication and customer service skills.
o Ability to set priorities and multi-task issues.
o Is resourceful and proactive in gathering information and sharing ideas.