Education requirement: N/A
Experience Required: None
Union Representation: Non-Union (100)
Work Schedule: Variable 8:00-4:30 or 8:45-5:15
Hours per pay period: 80
Job ID: 31469
Job Code: 5QA
Date posted: Apr 13, 2012
The primary purpose of this position is to serve as a resource to staff through coordinating interpreters while accounting for cultural factors that affect the patient care experience. Employees will follow the defined guidelines and processes of the department while remaining flexible in their daily duties and applying creative and well-informed problem solving skills when necessary. Employees will provide support to the organization ensuring quality service through timely and courteous assistance and provide service support to patients who request our care. Strong verbal and written communication, human relations sensitivity and customer service skills, listening and telephone etiquette skills, medical terminology knowledge desirable, accurate computer/keyboarding skills required, comfort in asking patients? language preference, ability to promote and maintain good patient relations and patient confidentiality, demonstrates knowledge of age related growth and development principles necessary to provide appropriate service and assure safety of patients.
Rooted in suburban Minneapolis, Minnesota, Park Nicollet Health Services (PNHS) is an integrated health care delivery organization. The two largest entities that comprise PNHS are Park Nicollet Methodist Hospital, a 426-bed community hospital located in St. Louis Park, and Park Nicollet Clinic, a 500-plus, physician multi-specialty group with 25 offices in Minneapolis and its southern, western, and northern suburbs. PNHS truly is an integrated system, as processes of care are designed and managed across these entities to optimize the delivery of care for the patients and communities served.
Park Nicollet Mission, Vision and Values
Our mission is to care for and support the health, healing and learning of those we serve.
Everyone caring, every day, creating with the individuals we serve, optimal health and greater value.
Excellence is the standard we apply to our work, achieving best possible outcomes and upholding the highest professional standards.
Caring is our heartfelt motivation to serve our patients and create the best possible experience.
Stewardship is our commitment to create ever greater value with the resources entrusted to us.
Joy is what we experience when serving our patients and each other through a job well done.
Learning is the way we continually improve and create knowledge and value that can be shared.
What makes us unique?
Park Nicollet Health Services is a strong, stable and organically grown multi-specialty group practice within the affluent and highly educated western Twin City metropolitan area. PNHS has a long-standing commitment to quality, proficiency and stewardship, and has embarked on a pioneering effort to study, adopt and integrate the Toyota Production System's Lean Methodology (Kaizen), enhancing previous gains realized from its Six Sigma efforts. Although PNHS has developed and engaged in strong business partnerships with local competitors, having a single hospital focus adds to its list of strengths and advantages. PNHS was one of the first integrated healthcare systems in the nation to adopt a unit medical record that is now electronic and ubiquitous.
To learn more about our organization, including our award winning care, please visit our website at www.parknicollet.com.