Experience Excellence
Lake Region Medical, a first generation medical device manufacturer and world’s leader in guide-wire devices, is growing its IT department.
Job Summary:
Provide problem-solving support to computer users inclusive of software, peripheral devices, time and attendance hardware, and phones.
Accountabilities include:
PC support
• Primary responsibilities include managing PC rollout, imaging and configuration using SCCM. Help Desk support with an emphasis on PC imaging and configuration. Windows 7 OS
Help Desk Support
• Use of call tracking software, and issue tracking system, Heat Ticket tracking software by Front Range Solutions
Applications Support
• Provides primary support on multiple applications such as MS Office, Autodesk, Adobe Acrobat, Lync
skills and knowledge required:
• Bachelors degree in related field preferred, or AAS degree with minimum 5 years experience
• Minimum 3 years experience working as level 1 or level 2 IT Help Desk Technician, experience working in manufacturing environments a plus
• Experience using imaging software, SCCM experience a plus
• Working knowledge of Hardware and Software troubleshooting techniques
• Good organization and time management skills
• Committed to producing quality work
• Has a high attention to detail
Lake Region offers an excellent benefits including the following:
• Full insurance benefits (health, dental, and life)
• 401 (k)
• Tuition reimbursement
• PTO & Immediate Holiday Pay
• Short/Long Term Disability
Qualified applicants, send resume or apply in person:
Lake Region Medical
\
340 Lake Hazeltine Drive, Chaska, MN 55318
Fax: 952-448-1751
Email: apply@lakeregionmedical.com
www.lakeregionmedical.com
Equal Opportunity Employer
Help Desk Associate
