Technical Support Specialist
The University of St. Thomas, Client Services department in the Division of Information Resources & Technologies is accepting applications for a Technical Support Specialist. This position provides first and second-tier rapid technical support for student, faculty and staff, including critical classroom technology issues, university desktop computers and printers.
The Technical Support Specialist’s responsibilities include providing on-site computer troubleshooting, problem resolution and maintenance for desktop computers and printers; and acting as liaison between IRT Tech Desk and Rapid Response Team.
Inspired by Catholic intellectual tradition, the University of St. Thomas educates students to be morally responsible leaders who think critically, act wisely, and work skillfully to advance the common good. The successful candidate will possess a commitment to the ideals of this mission statement.
Qualifications include: High School diploma and three years of experience providing desktop computer operations and software support to include: word-processors, spreadsheets, database construction, presentation packages, Web design, etc.; some college is a plus; experience with UST’s computing environment preferred.
We are seeking candidates with demonstrated understanding of desktop computer operations and application through personal experience and use; demonstrated knowledge in, or aptitude to learn, configuration, troubleshooting and repair of desktop computing devices in a networked environment; very strong organizational and communication skills; customer service attitude with an incredible attention to detail; strong ability to prioritize, multitask, self-manage and problem solve.
The ideal candidate will have familiarity with Mac and Windows computing platforms and presentation technology such as LCD projectors and DVD/VCRs in a University environment; experience with Banner, Blackboard, SharePoint, and Web Help Desk applications.
This job requires some heavy lifting (up to 40 pounds); occasional work in cramped quarters and poorly ventilated tunnels, closets, and cabinets is required.
In light of its commitment to create and maintain a safe learning and working environment, employment with the University of St. Thomas requires consent and successful completion of a background screening.