ADAP Operations Manager Job

Saint Paul, MN, 55101
Nov 05, 2012
Jan 27, 2013
Employment Status
Full Time
ADAP Operations Manager

Job ID: 25269
Department: ADAP
City: St. Paul, MN
Location: RH - St Paul 445 Etna St Bldg
Position Type: Full-Time
Anticipated Work Schedule: Days, Monday-Friday
Shift: Day
Hrs/Pay Period: 80

Job Description:


Manages all aspects of the program, including the program services, budget, and staffing; to assure program compliance with license, accreditation and organizational standards. Provides administrative supervision to staff; represents ADAP to other hospital departments, to the greater HealthPartners system, and to the community at large. Performs related duties as assigned.


Provides overall direction and management of daily operations. Oversees patient care services functioning.

Directly or indirectly responsible for training, orienting, monitoring and coaching of all ADAP administrative and clinical staff, including nursing

1. Conducts annual performance reviews and related supervisory activities.

2. Implements performance improvement activities, disciplinary activities, and termination.

3. Monitors the daily activities of clinical staff.

4. Supports Counselor Supervisor who provides clinical supervision to all staff.

5. Supports the professional and career growth of supervisees.

Manages all activities that contribute to operational, clinical and business functions for ADAP

Responsible for hiring, setting performance expectations and management of staff, program and administrative staff.

Conducts annual performance reviews and related supervisory activities in conjunction with Clinical Supervsior.

1. Implements performance improvement activities, disciplinary activities, and termination.

2. Monitors the daily activities of administrative staff, providing supervision as needed.

3. Works with Counselor Supervisor to provide supervision of administrative and clinical staff, as needed.

4. Supports the professional and career growth of supervisees

5. Develop and manage operational budget and oversee facility management.

Develops and implements policies that ensure compliance in the standards for licensure and accreditation for the delivery of substance use disorder services. Develops site policies and procedures and assures compliance with regulatory agencies.

Monitors staff activities to ensure adherence to program policies and procedures.

1. Orients all staff to changes in policies and procedures and assists staff in implementation.

2. Works with Vice-President for Behavioral Health and the Associate Medical Director for Behavioral Health, the ADAP Medical Director, and the Counselor Supervisor in the development and implementation of ADAP policies and procedures.

3. Designs and implements continuous quality improvement activities, and responds to customer complaints, and client input, in order to improve services.

4. Develops measure and evaluates performance

Plans, organizes and administers services for ADAP


1. Develops and updates business plan, assessing demand and capacity to service patients within Regions, HealthPartners, and the community

2. Assigns staffing in an efficient way, for optimal service delivery

3. Develops and monitors the program budget, managing it to achieve budgetary goals.

4. Represents ADAP to the division, the hospital, and the community

5. Interacts with referral agencies, and other referents to maintain and increase ADAP service potential, and acquire new sources of referrals. Engages in marketing program.

6. Maintains appropriate records of program, staff and client activities.

Acts as a member of the larger organizational team.

Organizes the agenda and facilitates the discussion for clinical case conferences and administrative meetings.

1. Works in a manner that uses time efficiently.

2. Continuously improves professional expertise through reading, inservices, conferences, etc.

3. Regularly consults with other professionals to broaden both of their knowledge bases.

4. Regularly keeps Vice-President apprised of ideas, concerns or problems


Leading Others - Coaches and provides feedback to staff, commits time and resources to staff development, holds staff accountable and rewards and recognizes staff.

Communication – Creates opportunities for two-way dialogue, translates mission, vision and strategic objectives into day-to-day work, is visible and approachable in the work setting, and uses respectful and healthy communication methods.

Leading and Managing Change – Accurately assesses individual and team capacity for change, communicates the need for change and the desired outcome, supports the need for change, uses change models and tools effectively.

Building Relationships – Understands, values and promotes the importance of diversity in the workplace, actively builds trust with their staff, creates an environment where every staff member feels they are treated with respect, builds effective relationships: leader and staff, staff to staff, department to department, leader to leader and leader to patient/member/customer.

Business and Professional Expertise and Execution – Applies specialized knowledge to achieve results, develops and executes workable plans to achieve objectives, identifies problems and solutions, responds quickly to issues and requests, follows through on plans, commitments and agreements, applies knowledge and expertise in continuous improvement tools and methodologies.

Patient/Member/Customer Centered – Proactively and consistently seeks to understand our customers/members/ patients, does work and leads work from our customer/member/patient perspective, empowers staff to meet customer/ member/patient needs.

Promises to Patients and Families (and External Customers)

* Treats patients, families and customers (external) with dignity, respect and compassion. * Provides accurate and timely information. * Actively listens and involves patients as they desire in their care. * Provides hassle-free access to services and needed care. * Anticipates needs and provides continuity and coordination of services. * Provides a safe, clean and healing environment.

Promises to each other – RESPECT

Reliable. Dependable and follows through on responsibilities.

Excellence. Goes above and beyond to make a positive difference each day.

Show Appreciation. Values and acknowledges other’s contributions.

Positive Attitude. Friendly, optimistic and helpful.

Embrace Differences. Honors and learns from other’s uniqueness and experiences.

Communicate. Listens, seek to understand and share information.

Teamwork. Support others and together we all succeed.

Promises to Internal Customers

Genuinely express a can-do attitude in all of my interactions. * Proactive in my planning to ensure patients and external customer’s needs are met in a timely manner. Uses appropriate tools and process to solve problems. * Promotes a positive image of other departments to patients and co-workers. * Acts professionally and is accessible to other departments. * Recognizes every employee’s contributions to service patients and external customers.

Ensures that current criteria based job descriptions with established performance standards exist for all staff, and evaluates employee performance and competency in a timely manner.

Ensures that the Joint Commission and other regulatory standards are met, with contingencies and discrepancies corrected, for assigned areas of responsibility, within required time frames.

Consistently demonstrates commitment to equal employment opportunity and affirmative action goals.

Creates a blameless and open environment that supports and nurtures the organization’s culture of patient safety.

Actively participates in the patient safety program endorsed by Regions and encourages staff participation in patient safety initiatives.

Actively participates in the creation, update and ongoing testing of business continuity and disaster recovery planning and preparation.

Additional Information:

MINIMUM Qualifications:


Bachelor's degree in related health care area, nursing, social work, counseling, psychology or a related field. Master's degree preferred.


Five years in healthcare field. Two years of management experience.

Behavioral health experience is preferred. One year experience in program management preferred.

Knowledge, Skills & Abilities:

Must be free of chemical use problems for a period of two years.

Must have successfully completed a background study in accordance with Minnesota Rule 11.

Ability to manage, train, and mentor employees.

Ability to communicate with people and fellow employees.

Knowledge of statutory needs and accreditation processes


Minnesota healthcare license preferred.

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