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Product Specialist

This job is no longer available

Employer
TempForce and Advent Creative Group
Posted
Thursday, November 15, 2012
Closes
Saturday, December 15, 2012
Location
Minneapolis, MN
Job Type
Employment Status
Salary
$14-$15

Further information

TempForce, a premiere staffing service in the Twin Cities, is seeking a customer relations representative for a well-known auto dealership in the Western suburbs.  Part-time opportunity with hours of Monday through Thursday from 4:00 pm to 9:00 pm and 8:00 am to 6:00 pm on Saturdays. The Customer Relations Representative plays a key role in maintaining or creating customer satisfaction through the practice and reinforcement of superior customer service skills, both in customer interactions on the telephone or in person.  This is a temporary to hire position with opportunity for growth within the organization. Professional dress environment.

.DUTIES & RESPONSIBILITIES

·         Greets customers at the cashier window in a pleasant and professional manner.

·         Refers customers who have questions about the work performed, additional maintenance or repairs, to the service advisor or other appropriate individual and schedules service appointments as requested.

·         Ensures the customer is satisfied with the service that they were provided when picking up their vehicle.

·         Assists management to ensure we are identifying all needs of the customer have been met.

·         Assists service and parts department with telephone coverage.

·         Performs customer satisfaction calls to ensure the dealership is maintaining the highest

customer assistance as possible.

·         Assists service department by making calls to confirm appointments with customers prior to their appointment.

·         Provides clerical assistance to parts and service departments; and front desk support as needed.

Process

·         Receives cash, checks and credit card payments from customers; records amount received, computes customer bills, makes change and issues receipts to customers. 

·         Operates and reconciles cash register and drawer daily.

·         Provides cash refunds or credit memorandums to customers for returned merchandise.

·         Maintains and files repair orders, parts invoices, rental forms; lists missing documents.

·         Reconciles gas purchase statements.

 

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES

·         High school diploma or general education degree (GED); and at least two years of customer relations experience in a high-end retail / restaurant/ or hospitality industry , preferably with cashiering experience.

·         Exceptional customer service skills with a strong focus on service to others and exceeding customer expectations.

·         Effective and polished written / oral communication skills.

·         Strong technical aptitude and computer skills.

·         Ability to stay on task and flexibility to jump in a help where needed.

·         Strong multitasking skills.

·         Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 

·         Ability to add, subtract, multiply and divide.  Ability to perform these operations using units of

·         American money.

·         Ability to understand and carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

·         Valid Driver's License & acceptable driving record and at least 18 years of age required to drive

·         company and customer vehicles. 

TempForce and Advent Creative Group