Product Specialist

Minneapolis, MN
Nov 15, 2012
Dec 15, 2012
Job Type
Employment Status
Full Time

TempForce, a premiere staffing service in the Twin Cities, is seeking a customer relations representative for a well-known auto dealership in the Western suburbs.  Part-time opportunity with hours of Monday through Thursday from 4:00 pm to 9:00 pm and 8:00 am to 6:00 pm on Saturdays. The Customer Relations Representative plays a key role in maintaining or creating customer satisfaction through the practice and reinforcement of superior customer service skills, both in customer interactions on the telephone or in person.  This is a temporary to hire position with opportunity for growth within the organization. Professional dress environment.


·         Greets customers at the cashier window in a pleasant and professional manner.

·         Refers customers who have questions about the work performed, additional maintenance or repairs, to the service advisor or other appropriate individual and schedules service appointments as requested.

·         Ensures the customer is satisfied with the service that they were provided when picking up their vehicle.

·         Assists management to ensure we are identifying all needs of the customer have been met.

·         Assists service and parts department with telephone coverage.

·         Performs customer satisfaction calls to ensure the dealership is maintaining the highest

customer assistance as possible.

·         Assists service department by making calls to confirm appointments with customers prior to their appointment.

·         Provides clerical assistance to parts and service departments; and front desk support as needed.


·         Receives cash, checks and credit card payments from customers; records amount received, computes customer bills, makes change and issues receipts to customers. 

·         Operates and reconciles cash register and drawer daily.

·         Provides cash refunds or credit memorandums to customers for returned merchandise.

·         Maintains and files repair orders, parts invoices, rental forms; lists missing documents.

·         Reconciles gas purchase statements.



·         High school diploma or general education degree (GED); and at least two years of customer relations experience in a high-end retail / restaurant/ or hospitality industry , preferably with cashiering experience.

·         Exceptional customer service skills with a strong focus on service to others and exceeding customer expectations.

·         Effective and polished written / oral communication skills.

·         Strong technical aptitude and computer skills.

·         Ability to stay on task and flexibility to jump in a help where needed.

·         Strong multitasking skills.

·         Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 

·         Ability to add, subtract, multiply and divide.  Ability to perform these operations using units of

·         American money.

·         Ability to understand and carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

·         Valid Driver's License & acceptable driving record and at least 18 years of age required to drive

·         company and customer vehicles.