Mystic Lake Casino Hotel

FT Slot Service Specialist/Mystic

Location
Mystic Lake Casino Hotel
Salary
$12.06 + tips
Posted
Nov 16, 2012
Closes
Nov 21, 2012
Category
Hospitality
Employment Status
Full Time

JOB SUMMARY

Provides optimum guest service in the slot operations area; breaking bills, filling hoppers paying and verifying jackpots, ensuring efficiency and game security in accordance with regulatory compliance.

 

JOB REQUIREMENTS 

  1. High school graduate or GED.
  2. Must be able to pass slot math test.
  3. Must pass pre-employment physical.
  4. Previous guest service experience.
  5. Must be able to pass basic keyboarding skills test (minimum of 25 WPM).
  6. Ability to communicate basic information and ideas in spoken English so others will understand.  
    

 

PRIMARY DUTIES

 

1.     Establishes and fosters relationships with guests through proactive guest interaction. Provides the guest with slot specific information and general casino information, prompting the use of the player’s club card and facilitates complimentaries.

2.     Processes transactions including providing change, jackpots, W2-Gs, fills, and buys in accordance with company policies and procedures.

3.     Maintains the appearance and functionality of the floor and machines by straightening chairs, disposal of debris around machines, cleaning ashtrays, replenishing ticket printer paper, and clearing bill jams.

 

 



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