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The Administrative Technology Consultant acts as the administrative staff members' personal and single point of contact for technology support providing departmental (computers, printers, etc.) support, troubleshooting, problem resolution and maintenance. Through their work with staff members, the admin support team member becomes an expert in technology tools and processes of the assigned departments.
Act as the onsite client support liaison and general IRT ambassador to assigned administrative departments. Work to support administrative technology processes and systems for the areas served. Provide consultation to administrative staff, helping to ensure that they understand the technology available to them and can utilize that technology in support of the business of the university.
Manage troubleshooting, problem resolution, and maintenance to assigned workstations, peripherals and associated software. Provide and/or coordinate technology support for departmental related events, such as meetings, events or conferences.
Participate in and/or lead teams as appropriate and complete action items assigned.
Remain current with and use IRT Client Services procedures for designated systems of record for ticket reporting, data and documentation tools, installation & inventory, IRT Communication guidelines, customer communication, technology trends and other duties as assigned.
Remain current with technology trends (work with vendors, read trade journals, attend training, research, etc.)
Bachelor's Degree, 1-2 years experience, to include at least 1 year in similar type of UST department required; or equivalent combination of education and experience.
Knowledge of: Macintosh and MS Windows platforms (hardware and software); demonstrated expertise with a wide variety of software, including productivity tools, content management systems, presentation packages, and Web design and editing tools.
Skill in: Translating needs into technological support; providing customer service; using initiative and independent judgment within established procedural guidelines; preparing clear and concise documentation, training materials, user instructions, correspondence and other written materials; strong ability to organize, prioritize, reprioritize and adapt in a "guided" environment with minimal direct supervision; establishing and maintaining effective working relationships; excellent client service skills, communication ability and attention to detail; excellent problem solving skills; and contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
Inspired by intellectual Catholic tradition, the University of St. Thomas educates students to be morally responsible leaders who think critically, act wisely, and work skillfully to advance the common good. The successful candidate will possess a commitment to the ideals of this mission statement. We offer a challenging, supportive work environment and an excellent benefits package.
In light of its commitment to create and maintain a safe learning and working environment, employment with the University of St. Thomas requires consent and successful completion of a background screening.