Policy Service Technician

St Paul, MN
$13 - $15
Nov 23, 2012
Dec 23, 2012
Job Type
Employment Status
Full Time

TempForce, a premier staffing service in the Twin Cities, is seeking a  Policy Service Technician for an insurance / reinsurance organization in St Paul.  This temporary – to- hire position is your chance to join a highly credentialed, qualified underwriting team with a proven track record of success.


Responsible for setting up new policies following contractual rules and regulations, issuing new and renewal policies, issuing policy endorsements, responding to all agent/customer requests, offering renewals to current policy holders, analyzing and processing  incoming correspondence and processing audits. Responsible for prompt and accurate customer service.


The essential functions include, but are not limited to the following:

  • Customer Service
  • Comply with contractual rules
  • Answer all types of customer telephone calls
  • Analyze correspondence to determine action needed
  • Prepare correspondence and do follow up if necessary

Policy Issuance

  • Review all new business policies to determine the agency assigned
  • Set up new agencies in the computer
  • Assign new business
  • Set up new policies in the computer
  • Offer renewal to existing policy holders
  • Review all new business policies to determine the agency assigned


Policy Maintenance

  • Issue endorsements based on correspondence, customer/agent requests, audit of prior year
  • Process cancellations/reinstatements
  • Update files for agent changes

Policy Audit

  • Determine audit type (voluntary reporting or physical)

Accountable For

  • Accuracy and integrity of data in the computer, on the policy, renewal offer, cancellation,  endorsement and all other documents distributed outside or inside the organization
  • Meeting policy issuance standards for new and renewal policies
  • Meeting timeliness standards based on individual contract agreements and departmental standards
  • Meeting team timeliness and quality standards


The following education, experience and skills requirements are necessary to perform the essential

  • High school diploma or GED and two years office experience or post-high school education 
  • Good organizational and communication skills
  • Must be detail-oriented
  • 10-key by touch
  • Typing ability of at least 45 wpm
  • Regular and predictable attendance.
  • Ability to deal effectively and professionally with coworkers and clients that may have highly varied backgrounds.
  • Ability to work in a team and/or individual environment.
  • Ability to concentrate in a high traffic area.
  • Ability to handle multiple duties and prioritize tasks effectively.
  • Basic PC skills and a working knowledge of Windows environment.
  • Possess or be able to develop the skills to efficiently operate a computer keyboard and mouse for up to 7 hours per day.
  • View a computer monitor for up to 7 hours per day.
  • Ability to use a telephone and a calculator.
  • Must be able to remain in a stationary position for up to 7 hours per day.
  • Must be able to move items that may weigh up to 10 lbs. repeatedly over the course of a normal business day.


  • Knowledge of workers compensation insurance policies desired 
  • Working knowledge of client/server based policy processing software in a Windows environment helpful 


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