Policy Service Technician

Location
St Paul, MN
Salary
$13 - $15
Posted
Nov 23, 2012
Closes
Dec 23, 2012
Job Type
Employee
Employment Status
Full Time

TempForce, a premier staffing service in the Twin Cities, is seeking a  Policy Service Technician for an insurance / reinsurance organization in St Paul.  This temporary – to- hire position is your chance to join a highly credentialed, qualified underwriting team with a proven track record of success.

POSITION SUMMARY/OVERVIEW:  

Responsible for setting up new policies following contractual rules and regulations, issuing new and renewal policies, issuing policy endorsements, responding to all agent/customer requests, offering renewals to current policy holders, analyzing and processing  incoming correspondence and processing audits. Responsible for prompt and accurate customer service.

ESSENTIAL RESPONSIBILITIES/FUNCTIONS:

The essential functions include, but are not limited to the following:

  • Customer Service
  • Comply with contractual rules
  • Answer all types of customer telephone calls
  • Analyze correspondence to determine action needed
  • Prepare correspondence and do follow up if necessary

Policy Issuance

  • Review all new business policies to determine the agency assigned
  • Set up new agencies in the computer
  • Assign new business
  • Set up new policies in the computer
  • Offer renewal to existing policy holders
  • Review all new business policies to determine the agency assigned

 

Policy Maintenance

  • Issue endorsements based on correspondence, customer/agent requests, audit of prior year
  • Process cancellations/reinstatements
  • Update files for agent changes

Policy Audit

  • Determine audit type (voluntary reporting or physical)

Accountable For

  • Accuracy and integrity of data in the computer, on the policy, renewal offer, cancellation,  endorsement and all other documents distributed outside or inside the organization
  • Meeting policy issuance standards for new and renewal policies
  • Meeting timeliness standards based on individual contract agreements and departmental standards
  • Meeting team timeliness and quality standards

REQUIRED EDUCATION, EXPERIENCE AND SKILLS:

The following education, experience and skills requirements are necessary to perform the essential

  • High school diploma or GED and two years office experience or post-high school education 
  • Good organizational and communication skills
  • Must be detail-oriented
  • 10-key by touch
  • Typing ability of at least 45 wpm
  • Regular and predictable attendance.
  • Ability to deal effectively and professionally with coworkers and clients that may have highly varied backgrounds.
  • Ability to work in a team and/or individual environment.
  • Ability to concentrate in a high traffic area.
  • Ability to handle multiple duties and prioritize tasks effectively.
  • Basic PC skills and a working knowledge of Windows environment.
  • Possess or be able to develop the skills to efficiently operate a computer keyboard and mouse for up to 7 hours per day.
  • View a computer monitor for up to 7 hours per day.
  • Ability to use a telephone and a calculator.
  • Must be able to remain in a stationary position for up to 7 hours per day.
  • Must be able to move items that may weigh up to 10 lbs. repeatedly over the course of a normal business day.

Preferred:

  • Knowledge of workers compensation insurance policies desired 
  • Working knowledge of client/server based policy processing software in a Windows environment helpful