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Inbound Call Center Representatives

This job is no longer available

Employer
Doherty Top Talent
Posted
Tuesday, November 27, 2012
Closes
Thursday, December 27, 2012
Location
Minnetonka, MN
Job Type
Employment Status

Further information

Are you looking for an opportunity for stability in a company that appreciates their employees? Would you like a career with an opportunity for advancement after 6 months?

Responsibilities:

  • Elicit and record customer information and inquiries, following prompts from a computerized system
  • Retain customers by identifying reasons for the request to disconnect and overcoming concerns
  • Maintain up-to-date understandings of  Company products, programming, and marketing campaigns in order to effectively sell new or upgraded services
  • Resolve customer complaints/concerns through active listening, empathy, and professionalism
  • Align product and feature benefits and pricing to the need of the customer
  • Recommend, promote, and sell the value of the products and services based on the customer’s needs and interests
  • Meet or exceed budgeted retention goals for all product lines and demonstrate the ability to meet individual performance goals
  • Demonstrate proficiency in technical troubleshooting of all product lines


Requirements:

  • A high school diploma or GED
  • One year of experience in customer service and sales
  • Flexibility with schedule changes if needed
  • Excellent communication, interpersonal and problem-solving skills
  • Must pass a drug test, background check, employment verification and education verification

Top Talent Solutions offers immediate placements for temporary, temp-to-hire and direct hire positions in all industries – from light industrial to administrative, and everything in between. But, we go a step further to offer you the personal touch that’s missing from so many other employment firms.  Locally owned and operated, with multiple locations throughout Minneapolis and St. Paul, Top Talent Solutions works with nearly 1000 of the top companies in the region – from small businesses to national corporations. Our vast network allows us to build the strategic partnerships that, ultimately, you will benefit from.

 

Top Talent Solutions is in Equal Opportunity and Drug Free Employer.     

Doherty Top Talent

Doherty Top Talent is a Minnesota-based, full-service employment agency, offering temporary staffing, temp-to-hire, contract and direct-hire placement.