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University of Minnesota Physicians

Patient Rep (Broadway Family Medicine)

This job has now expired

University of Minnesota Physicians
Tuesday, December 4, 2012
Thursday, February 28, 2013
Minneapolis, MN
Employment Status

Further information


The Broadway Family Medicine Clinic is a large family medicine residency clinic.  The clinic serves the North Minneapolis community and surrounding areas.  As a full-time Patient Representative at our clinic, you will be responsible for welcoming patients, directing and routing patient calls to the appropriate clinical staff, scheduling appointments or procedures, collecting co-pays, scanning documents into EPIC, entering and verifying health insurance information and overseeing the lobby waiting area. You will meet with patients that are both uninsured and underinsured by helping them apply for discount program(s) and medical assistance as well as checking the status of their application(s).

To qualify for this role, you must possess:

  • A high school diploma or equivalent
  • Demonstrated proficiency in working with various computer applications
  • Previous administrative experience medical or customer service setting
  • Dependable
  • Team player
  • Flexible with assignments and able to perform a wide variety of front desk functions
  • Good multi-tasking and critical thinking skills
  • Outstanding interpersonal and communication skills
  • The ability to work until 8 PM one Wednesday a month


  • Post high school education
  • Basic medical terminology training and keyboarding skills
  • Knowledge of environment of care and infection control policies
  • Previous clerical experience in a medical setting
  • Previous computer data entry experience
  • Good prioritization skills
  • Ability to work comfortably with a variety of patients and guests
  • Knowledge of physical, psychosocial and cognitive developmental needs of population served
  • Bilingual in Spanish and English
  • Knowledge of various scheduling and electronic medical record applications such as Epic

As an UMPhysicians employee, we will provide you with a competitive salary and excellent benefits. You will have the opportunity to enhance your career in the exciting field of healthcare through rewarding and challenging assignments and opportunities for advancement.

University of Minnesota Physicians