Software Implementation & Training Specialist

Minneapolis, MN
Dec 05, 2012
Jan 04, 2013
Job Type
Employment Status
Full Time

Position:  Software Implementation & Training Specialist
Reports to:  Director of Customer Service
Company:  Augusoft, Inc.  –
Location:  Minneapolis, MN

Are you interested in joining a vibrant 17 year old technology company that is growing, expanding and emerging as a company leader in the higher education market?  Look no further… Augusoft®, Inc. is the leading technology provider of web-hosted (SaaS) software products and services for non-credit continuing educational programs. We provide an integrated product suite of continuing education management solutions that help educational institutions deliver, manage and measure their community education, continuing education, contract sales  and workforce education programs.

Augusoft has an immediate opening for a Software & Training Support Specialist.  Augusoft is looking for an energetic, highly motivated individual to join our customer support team to provide implementation consultation and training, engaging learners with varying skill levels.  This person will also provide ongoing technical support,  troubleshooting and analyzing issues and solutions.  This position requires an outgoing, confident individual with excellent verbal and written communication skills and advanced computer skills.  If you thrive in a fast-paced environment and have the ability to provide an excellent, 100% customer service focused experience to customers with every interaction, this is the job for you.  The successful candidate will be a highly motivated, self-starter, who has a passion for excellence and values integrity, innovation and success.


  • Develop an extensive working knowledge of the Lumens product suite.
  • Provide software application training using a variety of delivery methods including web-based and on-site training
  • Coordinate new customer implementations, providing effective training to maximize use of the software
  • Develop training materials for Lumens implementation
  • Participate with Augusoft development staff in testing new releases of the product
  • Develop working relationship with Augusoft Sales & Marketing staff to utilize product knowledge and customer relationships in support of sales efforts
  • Develop self-help resources for customers (ie:  QRA, recorded trainings, Lumens Lite trainings, upgrade trainings, site reviews)

Requirements / Experience / Skills:

  • Associates Degree plus 2 years of software training experience; or four years of software training experience
  • Experience delivering web-based training is highly preferred
  • Ability to anticipate areas of difficulty and/or questions and quickly adapt training to meet the needs of students
  • Ability to communicate professionally by phone and email
  • Ability to cultivate positive working relationships with customers and coworkers
  • Ability to effectively communicate technical information in non-technical terms
  • Ability to effectively organize and maintain customer data
  • Analytical and troubleshooting skills
  • Ability to manage long-term projects to successful completion
  • Advanced knowledge of Internet Explorer and using web-based applications
  • Advanced knowledge of Microsoft Office products – Word, Excel, Outlook, PowerPoint
  • Occasional travel may be required


  • Salaried position  
  • Voluntary short-term/long-term disability
  • Paid vacation and holidays  
  • Lifelong learning class benefits
  • Health insurance coverage 
  • Onsite exercise facility
  • 401k company match  

Send resume and salary requirements to:  In order to be considered for this position, you must reference the position title, Software & Training Support Specialist, in the subject line.  Please send resumes as Word attachments.  Augusoft is an equal opportunity employer.