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Mystic Lake Casino Hotel

Front Desk Clerk

This job has now expired

Employer
Mystic Lake Casino Hotel
Posted
Friday, December 07, 2012
Closes
Wednesday, March 20, 2013
Location
Mystic Lake Casino Hotel
Employment Status
Salary
$10.77/hr. + based on experience

Further information

JOB SUMMARY


Assists guests in the front office while applying high guest service standards.

JOB REQUIREMENTS

 

1.  Any combination of education and hospitality related experience to equal one year. 2.  High school graduate or GED. 3.  The ability to communicate basic information and ideas in spoken English so others will understand. 4.  Basic computer skills. 5.  Must be able to pass basic math and typing test. 6.  Must be at least 19 years old.  

PRIMARY DUTIES

 

1.  Arranges and maintains guest accommodations regarding casino and hotel services, which include documenting and following-up on guest requests. 2.  Greets and communicates current casino and hotel amenities, services, events, dining, entertainment and travel direction to guests.  Promotes Club Mystic. 3.  Maintains up-to-date records of available rooms.  Takes telephone and walk-in reservations. 4.  Utilizes software systems to properly access reservations, guest and group accounts, room availability and related information.  Computes guest billing, makes necessary adjustments and collects payments by cash and credit card.  Redeems promotional coupons and complimentary. 5.  Resolves guest issues and concerns.

6.  Sorts and distributes guest mail, messages, packages and amenities.
 

 

 



Mystic Lake Casino Hotel

Mystic Lake, part of SMSC Gaming, was named one of the Twin Cities' Top 100 Workplaces by the StarTribune.