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Customer Service Representative

This job is no longer available

Employer
THE RIGHT STAFF
Posted
Tuesday, January 8, 2013
Closes
Wednesday, January 9, 2013
Ref
00004679
Location
Hudson
Category
Employment Status

Further information

Job Title: Customer Service Representative

SUMMARY
Enter and maintain orders in the Enterprise System. Handle customer requests and communicate to appropriate members of the team within the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Receive customer requests, from order releases, telephone, fax, or email
Communicate requests to the team through order entry, change notices, or other communication
Coordinate customer needs with manufacturing/delivery abilities
Respond to customer requests
Contract Review
Send and Receive EDI
Receive and Respond to Internal Customer requests
Follow the Customer Complaints Procedure
On weekly basis do Heat Treat Invoicing
On monthly, quarterly or occasionally convert customer due dates to the clients ship dates
Prepare for customer service audits
Retrieve and Provide to Customer Service Manager “Cust Scorecards” each month from your desk

SUPERISORY RESPONSIBILITIES
This job has no supervisory responsibilities.

TECHNICAL SKILLS
Keyboarding, Windows, MS Excel and Work, Internet and e-mail

EDUCATIONS and or EXPERIENCE
High School diploma
On the Job Training - Enterprise System

LANGUAGE SKILLS

Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulation. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions form groups of manager, clients, customers, and the general public.

MATHEMATICAL SKILLS
Basic mathematic skills required.

REASONING ABILITY
Ability to define problems collects data, establish facts, and draw valid conclusions.

CERTIICATES, LICENSES, REGISTRATIONS
None required

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to wet and or humid conditions, moving mechanical parts, and vibration. The employee is occasionally exposed to high precarious places; fumes or airborne particles; outside weather conditions; and extreme heat. The noise level in the work environment is usually moderate.

Location: Hudson, WI

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