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Metropolitan Council

Supervisor, Transit Control Center

This job has now expired

Metropolitan Council
Tuesday, December 11, 2012
Sunday, December 23, 2012
Transit Control Center, Minneapolis, Minnesota
Employment Status
$53,927.00 - $82,543.00 Annually

Further information

Recruitment Type: Open Competitive - The following position is open to internal and external applicants.  This posting will establish a six (6) months eligibility list for 2013 current and future Supervisor, Transit Control Center openings.

Metro Transit, the largest provider of transit service in the seven-county metropolitan area and one of the country's largest transit systems is looking for you.  We operate bus and rail service essential to the region's mobility, and provide resources for carpooling, van pooling and bike commuting.  Metro Transit helps people get to where they're going, makes a dent in the region's ever-growing congestion, and promotes a cleaner environment.

One of Metro Transit's biggest initiatives is the "Go Greener!" project.  We are leading the transit industry in the reduction of petro-fuel consumption via multiple alternative fuel technologies including, bio-fuels and hybrid electric propulsion.  In addition, Metro Transit's light rail is in an exciting expansion phase and the "North Star Project" is also underway. 

The incumbent will be responsible for managing and coordinating transit service ensuring scheduled service is provided.  Responds to and resolves issues through the utilization of organizational resources; acts on transit service disruptions, emergency management, regional transit security incidents, accidents and medical emergencies.  Monitors Northstar Commuter Rail System, provides service support and customer communications.

Example Duties
  • Responds to and resolves issues regarding regional transit security incidents, accidents, and medical emergencies.  Handles radio and phone reports of incidents and communicates information via CAD/AVL and 800 MHz radio system on multiple intra-agency and multi-agency Talk Groups.
  • Monitors and manages the on-time service performance for the Metro Transit fleet using the current automatic vehicle location (AVL) technology; ensures documentation and service resolution for operators running outside the current operating standards.
  • Resolves regional transit service disruptions to ensure scheduled service is provided by coordinating work fill, authorizing bus operator overtime, instructing bus operators and mechanics, and monitoring vehicle locations within the service area.
  • Dispatches and provides assistance to the Metro Transit Police, communicates and coordinates primary agency response with other agency PSAP's, checks and verifies warrants, license status and trespass records, requests  contacts with other police departments as needed within the state or nation-wide, monitors alerts on the criminal justice information system.
  • Makes mechanical service call decisions on information received from bus operators and decipher differences between minor and severe issues; coordinates service with maintenance department.
  • Dispatches and provides assistance to Transit Supervisors in their responses to on-street incidents, service disruptions, severe weather, security incidents, major accidents and road closures.
  • Provides supervision and work direction to bus operators using 800 MHz radio, telephone and computerized text messaging; issue written performance records to include training requests, commendations, and Operator Adherence Code violations. 
  • Responds to and resolves general customer service concerns such as lost and found items, missing persons and transit information.
  • Participates in interdepartmental projects, committee work; communicates with other management teams regarding regional transit service.
  • Implements rules, standards, guidelines, and policies governing the quality of work for bus operators, police officers and Transit Supervisors.
  • Monitors various facility, equipment, security alarm notification systems and CCTV cameras and determines and coordinates appropriate agency response.
  • Provides agency-wide AVL/GPS system training and support for Transit Supervisors, Maintenance, Metro Transit Police, Service Department, and others as requested.
  • Performs other related duties as assigned or apparent.

Education/Experience: Associate's degree. Three (3) years of increasingly responsible experience in transit, transportation, public safety, emergency call-center, dispatching or similarly related field with one (1) year of verifiable lead or supervisory experience.

Five years of increasingly responsible experience in transit, transportation, public safety, emergency call-center, dispatching or similarly related field with one (1) year of verifiable lead or supervisory experience.  Successful completion of a Metropolitan Council Leadership Training Program may substitute for lead or supervisory experience (attach certificate to application). 

Skills: The ability to type 25wpm.

Knowledge Skills and Abilities: 
    Multi-task and prioritize work in a fast paced environment: Effectively handles important details on a day to day basis. Is aware of and attends to important information and is thorough and accurate when managing work volume and tasks.   The ability to maintain situational awareness in a communications center environment.  Requires understanding how new information, events, and action taken may impact goals and objectives. Decision making/critical thinking: Recognizes the underlying causes or problems. Recognizes and considers the implications of alternative solutions and actions. Makes timely decisions and sound decisions under conditions of risk and ambiguity. Ability to remain calm and works well under pressure requires handling a variety of rapid-flowing information and ideas at once while maintaining a professional, focused demeanor.   Work effectively in team environment/team building: Consistently develops and sustains cooperative working relationships. Inspires, motivates, and guides others toward goal accomplishments.    Ability to identify, analyze and solve problems in a fast paced environment;  requires ability to distinguish between relevant and irrelevant information to make logical decisions, provides solutions to individual and organizational problems. Ability to read and interpret spacial relationships and movement on a map. Effective customer service skills: Requires the ability to balance interests of a variety of clients, readily adjust priorities to respond to pressing and/or changing demands. Anticipates the needs of clients and is committed to continuous delivery of quality service. Decisiveness: The ability to exercise good judgment by making sound and well informed decisions, perceives the impact and implication of decisions, makes effective and timely decisions, even when data are limited or solutions produce unpleasant consequences. Communications skills: The ability to communicate effectively with a diverse work group. Requires tact, courtesy, and cooperation in dealings with others where the primary purpose is the exchange of information. Flexibility: Is open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles. Adjusts rapidly to new situations warranting attention or resolution. Basic skills in MS Word, Excel and other windows based environments. Ability to read and interpret documents such as union contracts, safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence.

Supplemental Information
Union/Grade: TMSA / Grade G

FLSA Status
: Non- Exempt

Safety Sensitive: Yes

Selection Process:
Candidates will be referred to the hiring supervisor for consideration based on the results of the following: 
     Education and experience rating  Supplemental questions review  Skills Assessment Oral exam
 Conditional Offers:
All offers are conditioned upon a review and verification of education and employment as well as passing a pre-employment drug-screen.  

Offers are also conditioned upon passing a criminal background check including finger printing.  Convictions are not an automatic disqualification from the selection process.  The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis.  Convictions are reviewed based upon the relatedness of the conviction to duties of the position as well as a candidate's ability to demonstrate adequate rehabilitation.  In addition, all applicants' background checks and fingerprints must be cleared by the Criminal Bureau of Apprehension in order to be a user of their CJIS system.  Failure to be cleared by BCA will automatically nullify any job offer extended and employment within the department will be terminated.

Metropolitan Council employees who are applying for positions which are, Safety Sensitive, supervisory/managerial; are located in Finance, Information Services (IS), Human Resources; or have access to financial records,  files/databases, cash, vouchers, transit fare cards will be required to pass a criminal background check.

Please note:  Making a false statement or withholding information (misrepresentation) may cause an applicant to be barred from consideration for the position.

Physical Requirements: Regularly required to sit for long periods, stand/walk occasionally, speak, and hear normal conversation and telephone ring tones, operate a computer and other office equipment. Required to reach with hands/arms occasionally below chest height and overhead, must occasionally lift/carry/push/pull up to 10 pounds, must have adequate close vision for reading and computer work.

Work Environment: Work is performed in a standard office setting at a computer workstation for extended periods of time during the day. Some positions may require travel between primary work sites to other sites. TCC Supervisors are required to be able to work days, nights, weekends and holidays.

The Metropolitan Council is an Equal Opportunity/Affirmative Action Employer.  If you have a disability that requires accommodation during the selection process, please notify human resources at 612-349-7558. The responsibilities listed are typical of the positions included in the job classification; however, not all duties are necessarily performed by each specific position or incumbent. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position. Regular attendance is an essential responsibility. 

Metropolitan Council