Pharmacy Technician-Seasonal, Customer Service Job

Eden Prairie, MN, 55343
Dec 13, 2012
Feb 17, 2013
Job Type
Employment Status
Full Time
Pharmacy Technician-Seasonal, Customer Service

Job ID:: 25557
Department:: Pharmacy Customer Service
City:: Eden Prairie, MN
Location:: HP - Eden Prairie Office Building
Position Type:: Temporary Full-Time
Anticipated Work Schedule:: Monday through Friday, 8:00am - 4:30pm. Evenings and weekends are possible but unlikely. This is a temporary full time position within the Pharmacy Customer Service department that is projected to end on April 30, 2013.
Hrs/Pay Period:: 80

Job Description::

The culture at HealthPartners is one of ownership, pride, service, and most importantly, partnership. That spirit of partnership among employees, with patients and the community, helped us earn a place on the Minneapolis/St. Paul Business Journal’s list of the Twin Cities Great Places to Work. If you want to be part of transforming healthcare through partnership – capitalizing on opportunities to integrate, innovate and improve – then you’re the kind of partner we’re looking for.

Our continued growth has created an opportunity for a full time, temporary Pharmacy Technician II to work in customer service at our Eden Prairie Office. This is a customer-focused position, which represents a first impression of pharmacy services and staff. This person will support pharmacies in the delivery of timely, accurate and professional information. They will work closely with members, patients and staff to answer questions and resolve customer concerns positively.


Monday through Friday, 8:00am - 4:30pm. Evenings and weekends are possible but unlikely. This is a temporary full time position within the Pharmacy Customer Service department that is projected to end on April 30, 2013. The starting wage for this position is $17.37/hr.


* High School diploma or GED

* Completion of accredited Pharmacy Technical program or six-months comparable pharmacy technician experience.

* State Registration

* Knowledge of drugs and drug categories

* Six-months computer and keyboard experience including pharmacy systems

* Good oral communication skills

* Good written communication skills

* Detail orientation

* Six-months customer service experience

* Ability to work as part of a team

* Strong interpersonal skills

* Basic mathematics aptitude


1. Accept new prescriptions from members, inquire about medication allergies and obtain address from patient. Gather other information, as necessary, such as member number, birth date, and phone number, if not already included. Make sure name and medical record numbers are accurate and legible. Inform Pharmacist immediately of any interactions flagged by the computer system for Pharmacist intervention. Updates patient records regarding medication allergies and disease states.

2. Accurately enter new prescriptions in accordance to applicable formulary, special approval or prior authorization, ensuring all necessary information is complete and in conjunction with coverage limitations and eligibility, as indicated by the computer system.

3. Receive member refill request by telephone. Enter refill request into the computer system in order for the computer to generate prescription labels. Route computer generated action request to provider if no refills are authorized. Contact physician’s office if approval is required for refills outside of the HPMG&C system.

4. Adjudicates prescription claims for payment in accordance with Plan provisions, policies and procedures.

5. Researches and makes necessary changes to rejected claims, which could include the need to determine benefit coverage through interpretation of Plan provisions.

6. Receive action request or telephone refill approvals from physicians. Enter information into the computer, including authorizing physician, number of refills authorized, or refusal of refill.

7. Attach documentation to allow physicians to meet Drug Utilization Reports initiatives or to notify them of the need of prior approval from pharmacy administration before filling prescription.

8. Identify and edit prescription entries due to changes or entry error.

9. Enter third-party information for the computer to process. If prescription claim is rejected, problem-solve and make necessary changes. If claim still does not process, call help line or refer claim to a Pharmacist.

10. Verify member/patient status on clinic computer systems.

11. Accept miscellaneous payments for rental/sales of medical supplies, if dispensed by the pharmacy.

12. Maintain records of controlled substances in accordance to State Board of Pharmacy rules and regulations.

13. Generate computer-generated profiles for patients at patient’s request as per confidentiality guidelines.

14. Assist in training and retraining of Pharmacy Technical Assistants.

15. Assist in the computer training of Pharmacists and Pharmacy Technical Assistants and other staff as necessary.

16. Adhere to HPMG&C patient service standards.

17. Adhere to Pharmacy Department Quality Assurance Standards as directed by the Pharmacist staff and Pharmacist-in-Charge.

18. Professionally interact with customers. Positively resolve customer concerns.

19. Perform other duties as directed by the Pharmacist-in-Charge, pharmacists and management.

HealthPartners is nationally acclaimed for providing outstanding patient care. To see a complete job description and/or to apply for this position, please visit, click on job opportunities and search for Job ID # 25557.

Health is what we do. Partnership is how we do it.


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