Senior Help Desk Support Analyst- Falcon Heights

Falcon Heights, MN
Dec 13, 2012
Jan 12, 2013
Job Type
Employment Status
Full Time

At SPIRE sincerity, integrity, and hard work are values we hold dear. We have created a work environment where employees can flourish and be successful.

This position is responsible for providing technical support and guidance to PC users while providing direction, leadership and continuous improvement of processes. This position resolves problems, installs and maintains hardware and software to ensuring the highest level of efficiency for the users.

Key result areas include:

  1. Providing support to end users on a variety of issues via Help Desk and other channels, provides direction and leadership to Help Desk staff, and ensures effective processes for establishing incident priorities, documentation, etc.
  2. Responding to telephone calls, e mail, Footprints and personnel requests for technical support.
  3. Providing hardware/software support of equipment used by SPIRE staff and members.
  4. Generating reports used Credit Union wide on a monthly, quarterly and yearly basis.

Qualified candidates must have an Associate’s degree or specialized training and a minimum of 3 years of related experience. Starting Pay $15.93-17.93 per hour. To apply, please visit:

Application deadline: 12/27/2012

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