Humera - Administrative and Professional Staffing

Security/Front Desk

Minneapolis, MN, USA
Dec 17, 2012
Dec 23, 2012
Employment Status
Full Time
Job Description:
Humera is seeking two mature and dependable Front Desk Receptionists with security experience! Our client is an award-winning nonprofit developer, owner and manager of high-quality affordable apartment homes in the Minneapolis/St. Paul metropolitan area. They are seeking someone to be professional and create and maintain a safe, secure, and positive environment by monitoring, enforcing, and recording all building/resident activity. In this role you will support the office staff by respectfully responding to resident and outside inquiries regarding the property.

Required Schedules:
Sunday and Monday 10:00pm to 6:00am and Friday, Saturday, and Sunday 2:00pm to 10:00pm
Saturday and Sunday 10:00pm to 6:00am and Friday, Saturday, and Sunday 2:00pm to 10:00pm

  • Accurately answer questions about apartment availability and respond in a professional manner to outside organizations by delivering superior customer service
  • Adhere to the company's mission to create and sustain quality affordable homes that strengthen lives and communities
  • Become closely acquainted with the property and its residents, vendors, etc. in order to foster a sense of community and home while maintaining professional boundaries
  • Enforce building rules and regulations, monitor building's security cameras and alarms, and maintain the harmony of the residents and their guests
  • Take charge and direct others in emergencies as they arise
  • Compose comprehensive reports outlining observations and activities during your assigned shift
  • Answer and route all incoming phone calls, maintain welcoming environment, answer general inquiries
  • Assist residents, effectively and professionally diffuse resident or visitor confrontations, act decisively in any crisis situation
  • Effectively and accurately communicate all housing requirements/criteria for incoming marketing inquiries
  • Maintain desk area and lobby to ensure neat and professional appearance
  • Perform light cleaning duties in the mail lobby
  • Salt and sand sidewalks and perform light shoveling in front walkways

Required Skills, Knowledge, and Abilities:
  • At least 1+ year of security experience required
  • Must possess excellent verbal communication skills, exceptional phone etiquette and superior customer service
  • Proven ability to create and sustain positive resident relations while maintaining professional boundaries
  • Must show good judgment and common sense, follow directions and directives from supervisors, and follow company policies and guidelines
  • Knowledge of, and ability to, operate under fair housing laws and regulations
  • Proven ability to work independently and on a team
  • Must have a professional appearance and attitude, and be able to interact with the public
  • Strong ability to multi-task and prioritize
  • Must be a self-starter and problem-solver

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