Humera is seeking two mature and dependable Front Desk Receptionists with security experience! Our client is an award-winning nonprofit developer, owner and manager of high-quality affordable apartment homes in the Minneapolis/St. Paul metropolitan area. They are seeking someone to be professional and create and maintain a safe, secure, and positive environment by monitoring, enforcing, and recording all building/resident activity. In this role you will support the office staff by respectfully responding to resident and outside inquiries regarding the property.
Required Schedules:
Sunday and Monday 10:00pm to 6:00am and Friday, Saturday, and Sunday 2:00pm to 10:00pm
Or
Saturday and Sunday 10:00pm to 6:00am and Friday, Saturday, and Sunday 2:00pm to 10:00pm
Responsibilities:
- Accurately answer questions about apartment availability and respond in a professional manner to outside organizations by delivering superior customer service
- Adhere to the company's mission to create and sustain quality affordable homes that strengthen lives and communities
- Become closely acquainted with the property and its residents, vendors, etc. in order to foster a sense of community and home while maintaining professional boundaries
- Enforce building rules and regulations, monitor building's security cameras and alarms, and maintain the harmony of the residents and their guests
- Take charge and direct others in emergencies as they arise
- Compose comprehensive reports outlining observations and activities during your assigned shift
- Answer and route all incoming phone calls, maintain welcoming environment, answer general inquiries
- Assist residents, effectively and professionally diffuse resident or visitor confrontations, act decisively in any crisis situation
- Effectively and accurately communicate all housing requirements/criteria for incoming marketing inquiries
- Maintain desk area and lobby to ensure neat and professional appearance
- Perform light cleaning duties in the mail lobby
- Salt and sand sidewalks and perform light shoveling in front walkways
Required Skills, Knowledge, and Abilities:
- At least 1+ year of security experience required
- Must possess excellent verbal communication skills, exceptional phone etiquette and superior customer service
- Proven ability to create and sustain positive resident relations while maintaining professional boundaries
- Must show good judgment and common sense, follow directions and directives from supervisors, and follow company policies and guidelines
- Knowledge of, and ability to, operate under fair housing laws and regulations
- Proven ability to work independently and on a team
- Must have a professional appearance and attitude, and be able to interact with the public
- Strong ability to multi-task and prioritize
- Must be a self-starter and problem-solver
