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UCare

Medicare Member Services Representative - Part Time

This job has now expired

Employer
UCare
Posted
Thursday, December 20, 2012
Closes
Thursday, December 20, 2012
Location
Minneapolis, Minnesota
Category
Employment Status

Further information

Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota???s leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs. UCare is growing in size, membership, products, geographic coverage, and employees. We???re an organization that???s going places. Be part of a team that cares about you, be part of UCare.

As a Medicare Member Service Representative you will provide accurate, timely responses, resolution to inquiries, and informal grievances from members, authorized parties, and other internal/external customers. The customer contact takes place via phone, written correspondence, web, fax, voice mail, or face-to-face contact and is imperative to member retention. The Medicare Member Service Representative will develop familiarity with regulatory guidance and escalate compliance concerns as appropriate.


High School Graduate or equivalent required. Two year degree in health related, liberal arts, or communication field preferred. Course(s) in medical terminology preferred.




Exellent written communication skills required. Preference given to call center, health insurance (HMO, physician group practice, or community agency. Proficient computer skills required. Excellent written and verbal communication skills required. Ability to multi-task and work efficiently in a fast-paced environment also required. Six-months customer service experience in a call center environment or two-years other customer service preferred. Working knowledge of medical claims and/or medical billing processes is preferred. Proficient computer skills; knowledge of Microsoft office, Amisys, and MACESS type software packages.




**This position is part-time (.6) working 24 hours per week.**



There are two positions available with the two shifts are as follows:



  • 7:30 a.m. to 12:00 p.m.
  • 12:00 p.m. to 5 p.m.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve. EOE/AA





As a Medicare Member Service Representative you will provide accurate, timely responses, resolution to inquiries, and informal grievances from members, authorized parties, and other internal/external customers. The customer contact takes place via phone, written correspondence, web, fax, voice mail, or face-to-face contact and is imperative to member retention. The Medicare Member Service Representative will develop familiarity with regulatory guidance and escalate compliance concerns as appropriate. High School Graduate or equivalent required. Two year degree in health related, liberal arts, or communication field preferred. Course(s) in medical terminology preferred.

Rewards

Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You???ll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis???just minutes from major freeways and retail centers. At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.
www.ucare.org/careers/
EOE/AA

UCare

As a part of our collaborative team, you'll experience the rewards that come with helping others and seeing the positive results of your hard work. Browse our current openings at www.ucare.org/careers.