Attendent Console Representative
Health Care that Starts with You!
Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota???s leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs. UCare is growing in size, membership, products, geographic coverage, and employees. We???re an organization that???s going places. Be part of a team that cares about you, be part of UCare.
The Attendant Console Representative will act as the official greeter and first point of contact for UCare callers. Create a positive experience/impression for callers. The customer contact may take place via telephone, written correspondence, web, fax, or voicemail and is imperative to member retention. Provide project/administrative support for the Customer Service department. Specific duties and responsibilities include:
- Answer, screen and direct incoming calls from members, providers, internal departments, and external agencies in a timely and professional manner.
- Respond to correspondence via the message center.
- Maintain and update attendant console manual and ensure back-up staff are trained and follow procedures of the attendant console.
- Maintain good working relationships and open communication with internal and external customers.
- Attend department and other meetings as requested.
High school graduate or equivalent required. Two year degree in a health related , liberal arts, or communication field preferred.
Two years receptionist, customer service or call center experience required. Business office, secretarial or administrative experience considered. Excellent written and verbal communication skills are required. Proficient computer skills also required. We prefer experience in call center or health insurance (HMO, physician group practice, or community agency.)
**This position is part-time (.6) working 24 hours per week.**
There are two positions available with the two shifts are as follows:
- 7:30 a.m. to 12:00 p.m.
- 12:00 p.m. to 5 p.m.
At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve. EOE/AA
Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You???ll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis???just minutes from major freeways and retail centers.
At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.