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Mystic Lake Casino Hotel

Club Mystic Supervisor

This job has now expired

Employer
Mystic Lake Casino Hotel
Posted
Monday, December 24, 2012
Closes
Sunday, December 30, 2012
Location
Mystic Lake Casino Hotel
Category
Employment Status
Salary
$17.55-20.00/hr Based on Experience

Further information

JOB SUMMARY

Oversees the Club Mystic counter operations for an assigned shift, ensuring that the highest level of guest service is maintained.

JOB REQUIREMENTS

 

  1. High school graduate or GED.
  2. One year of experience in a service-related field or casino venue.
  3. Proficiency in word-processing, spreadsheets, presentation, database, electronic mail software. Strong knowledge of player database and tracking software.
  4. Knowledge of player clubs.
  5. Ability to communicate with a diverse population.

PRIMARY DUTIES

 

  1. Oversees day-to-day operations for Club Mystic. Coordinates staffing based on business needs.
  2. Assists in hiring, schedules and training Club Mystic Representatives. Oversees performance, counsels, and conducts team member performance appraisals, disciplinary actions and terminations.
  3. Generates daily Club Mystic reports designed to provide information to Marketing and Gaming.
  4. Supervises player reward programs. Approves and issues complimentary coupons.
  5. Coordinates with Marketing staff in support of various programs.



Mystic Lake Casino Hotel

Mystic Lake, part of SMSC Gaming, was named one of the Twin Cities' Top 100 Workplaces by the StarTribune.