Mystic Lake Casino Hotel

Club Mystic Supervisor

Location
Mystic Lake Casino Hotel
Salary
$17.55-20.00/hr Based on Experience
Posted
Dec 24, 2012
Closes
Dec 30, 2012
Category
Management, Marketing
Employment Status
Full Time

JOB SUMMARY

Oversees the Club Mystic counter operations for an assigned shift, ensuring that the highest level of guest service is maintained.

JOB REQUIREMENTS

 

  1. High school graduate or GED.
  2. One year of experience in a service-related field or casino venue.
  3. Proficiency in word-processing, spreadsheets, presentation, database, electronic mail software. Strong knowledge of player database and tracking software.
  4. Knowledge of player clubs.
  5. Ability to communicate with a diverse population.

PRIMARY DUTIES

 

  1. Oversees day-to-day operations for Club Mystic. Coordinates staffing based on business needs.
  2. Assists in hiring, schedules and training Club Mystic Representatives. Oversees performance, counsels, and conducts team member performance appraisals, disciplinary actions and terminations.
  3. Generates daily Club Mystic reports designed to provide information to Marketing and Gaming.
  4. Supervises player reward programs. Approves and issues complimentary coupons.
  5. Coordinates with Marketing staff in support of various programs.