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Top Talent Solutions is recruiting for an Customer Account Exectutive in Hopkins starting January 21st, 2013!
A Customer Account Executive is responsible for retention sales with customers who request to disconnect or downgrade services. Your responsibility will be to resell the benefits and value of the products and services. The Customer Account Executive must also positively position their products against competitive program offerings. You will relate well to the customer, think and exercise sound judgment, and act responsibly in the customers' and the company's interest.
This position is a full time direct hire opportunity, and offers health benefits, 401k, 28 days of vacation per year, tuition reimbursement.
Elicits and records customer information and inquiries, following prompts from a computerized system.
Saves and retains the company's customers by identifying reasons for request to disconnect and overcoming concerns in an effort to retain customers.
Develops and maintains knowledge of the company's products, programming and marketing campaigns in order to effectively sell new or upgraded services.
Aligns product and feature benefits, and pricing, to the need of the customer.
Promotes, recommends, and sells the value of the company's products and services based on a logical relationship to the customer's needs and interests.
Meets or exceeds budgeted retention goals for all product lines. Demonstrates the ability to meet individual performance goals.
A high school diploma or GED
One year of experience in customer service
The ability to type 30+ words per minute
A willingness to adapt to change and work various shifts and overtime if needed
Exceptional communication, interpersonal and problem-solving skills
Top Talent Solutions offers immediate placements for temporary, temp-to-hire and direct hire positions in all industries -- from light industrial to administrative, and everything in between. But, we go a step further to offer you the personal touch that's missing from so many other employment firms. Locally owned and operated, with multiple locations throughout Minneapolis and St. Paul, Top Talent Solutions works with nearly 1000 of the top companies in the region -- from small businesses to national corporations. Our vast network allows us to build the strategic partnerships that, ultimately, you will benefit from.