Customer Service Rep (YMCA Administration and Training Center)

Minneapolis, MN
Hourly, Full Benefits, Free Family Membership
Jan 03, 2013
Feb 02, 2013
Post until 01/18/2013
Job Type
Employment Status
Part Time

We are very excited to announce that the YMCA of the Greater Twin Cities has an exciting opportunity for a Customer Service Rep to join our team.

The Customer Service Rep is responsible for providing premier customer support to our members, participants, and branch/camp team members. Responsibilities include answering and tracking incoming calls, responding to and tracking on-line inquiries, filing, and other general office work.

Essential Functions

  • Provide premier customer service via phone and e-mail to our members, participants, and all branch/camp team members.
  • Track all incoming phone calls and internet inquiries.
  • Open and disperse mail.
  • Filing of all records (both electronic filing and paper copy filing).

Future functions will include

  • May assist in data entry of registrations and table files.
  • May assist in monitoring of accounts receivable.
  • May prepare and maintain program enrollment reports, rosters, agendas, schedules, and financial reports.

Qualifications - Required

  • Minimum of 4 years customer service experience
  • Minimum of 1 year phone customer service experience
  • Demonstrated ability to key a minimum of 40 words per minute
  • Ability to process a large volume of work
  • Ability to multitask and to respond quickly, accurately
  • Knowledge and skills in Microsoft Office, Word, Excel, and Outlook
  • Must be organized and have strong attention to detail
  • Ability to communicate with a diverse clientele and team members
  • Excellent written and interpersonal communication skills
  • Ability to make decisions, set priorities, and work as a team

Qualifications - Preferred

  • Bilingual (Spanish, Russian, Somali and Hmong).
  • Experience working with web site support.
  • 1 year call center experience.

Physical Demands

  • Must be able to talk on the phone and to work on a computer for extended periods of time.