Advanced Nutrition Aide-UMC

* Demonstrates basic knowledge of nutrition.Ability to explain diet order to patient or staff. Knowledge of specific nutrients in food. Understanding of dietary needs with modified diets and culturally specific food choices. Ability to identify foods in relation to patient allergies. Ability to determine appropriate food choices for therapeutic diets.


* Technical skills:Ability to understand and operate room service system and basic understanding of computers and phone system


* Demonstrates effective communication, proficient in the English language, ability to articulate messages over the phone, effectively communicate a diet order to a patient so that a patient has a general understanding of his/her diet order, ability to competently satisfy patients through offering acceptable alternative meal choices and understanding when and how to refer patients to appropriate staff


Physical Demands: Sitting, standing, walking, reaching below shoulders and across, grasping, occasional lifting or carrying up to 10 lbs

Mental Demands: Frequent people contact, interruptions and deadlines, multi-tasking and detailed work, organizational skills and able to work independently  

Minimum Education: High School diploma / G.E.D and successful completion of the Advanced Nutrition Aide Training Program Preferred Education: College level nutrition or hospitality related coursework completion greater than or equal to the second year of a four year degree program


Minimum Experience: Six months customer service experience and six months office equipment/computer experience. (Confirmed completion of formal training in office/computer software/hardware may substitute for the office/computer experience.) Free of any corrective action for 6 months. Preferred Experience: Previous experience in a healthcare food service department, working in the diet office or directly with patients to provide the appropriate meal to meet their diet specifications; Previous experience in the front of house operations of healthcare, hotels restaurants or country clubs; Previous experience as a switch board operator, telemarketer or customer service technician


Additional Requirements: Ability to communicate clearly, both verbally and in writing, in English. Problem-solving, critical thinking and negotiation/persuasion skills. Basic math skills. Ability to provide consistent outstanding customer service. Special Considerations:Heavy amount of (at times) complicated phone conversations with patients, Nurses, and Nutrition staff.  

About Fairview

For more than 100 years, Fairview has been improving the health of the communities we serve. We have grown into one of Minnesota's largest nonprofit organizations. Today, we are more than 20,000 employees providing exceptional care and leading health care innovations that will sustain us into the future.

We partner with one of the nation's top research and teaching facilities - the University of Minnesota and its Academic Health Center. Our partnership is a national model that enables us to provide breakthrough medicine to our patients.

Our caregivers and leaders are re-envisioning patient care during a time of transformational change in health care. From ground-breaking care models in our primary care facilities to unique collaborative relationships with payers and employers and implementation of new technologies, we're committed to improving the overall value of our clinical quality and experience for our patients as we reduce the cost of care.

We are hospitals, clinics, home care, hospice, rehabilitation, pharmacy services and much more. To the communities we serve, we are known as a healthcare leader, community partner and trusted advocate. As an employer, we nurture the teamwork, passion and excellence needed to deliver our promise of exceptional care to our patients.

We offer competitive compensation and comprehensive benefits to fit your life.

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