Skip to content

ValueVision Media (previously ShopNBC)

Order Capture Representative PT

This job has now expired

Employer
ValueVision Media (previously ShopNBC)
Posted
Wednesday, January 09, 2013
Closes
Friday, May 31, 2013
Ref
OCBGPT
Location
Bowling Green, KY - Bowling Green, KY 42101 US (Primary)
Category
Employment Status

Further information

Position Overview:

Provide excellent service to our customers by answering inbound calls to assist customers in placing orders with ShopNBC.

Success Attributes:

  • Excellent interpersonal skills and strong telephone etiquette
  • Excellent time management skills, the ability to multi-task and work in a fast paced environment
  • Professional, flexible and positive team player that is self-directed and self-motivated
  • Ability to effectively perform role using decision-making skills and other resources
  • Confidence navigating the Internet and a willingness to learn new technologies
  • Strong writing, grammar, and proofreading skills
  • Ability to communicate to a variety of audiences and different levels within organization Ability to communicate and manage conflict resolution in a professional manner
  • Dependable; follows attendance guidelines
  • Ability to work flexible hours including Saturdays and Sundays
  • Flexible Part-Time Shift:  9am - 5pm varying 20-hour weekly schedules

Essential Functions:

Principle Accountabilities & Authorities:

  • Answers incoming calls and responds to the customer's questions and concerns regarding the order process
  • Demonstrates professionalism by creating a positive image for ShopNBC
  • Maintains and effectively articulates a thorough knowledge and skill base for policies and procedures
  • Contributes to the team and the department in a positive and constructive manner
  • Provides a superior customer experience to both internal and external customers
  • Other duties as assigned

Education:

High School Diplomas or GED

 

Experience:

  • Minimum six months CallCenter, Customer Service or related experience

  • Strong customer service skills

  • Working knowledge of windows based programs

  • Strong computer navigation skills

ValueVision Media (previously ShopNBC)

ShopNBC, is a multi-channel electronic retailer, offering brands and products that are meaningful, unique and relevant to our customers. We have a strong presence on television and on the Internet, where we are positioned as the premium lifestyle brand.