ValueVision Media (previously ShopNBC)

Order Capture Representative PT

Bowling Green, KY - Bowling Green, KY 42101 US (Primary)
Jan 09, 2013
May 31, 2013
Customer Service
Employment Status
Part Time

Position Overview:

Provide excellent service to our customers by answering inbound calls to assist customers in placing orders with ShopNBC.

Success Attributes:

  • Excellent interpersonal skills and strong telephone etiquette
  • Excellent time management skills, the ability to multi-task and work in a fast paced environment
  • Professional, flexible and positive team player that is self-directed and self-motivated
  • Ability to effectively perform role using decision-making skills and other resources
  • Confidence navigating the Internet and a willingness to learn new technologies
  • Strong writing, grammar, and proofreading skills
  • Ability to communicate to a variety of audiences and different levels within organization Ability to communicate and manage conflict resolution in a professional manner
  • Dependable; follows attendance guidelines
  • Ability to work flexible hours including Saturdays and Sundays
  • Flexible Part-Time Shift:  9am - 5pm varying 20-hour weekly schedules

Essential Functions:

Principle Accountabilities & Authorities:

  • Answers incoming calls and responds to the customer's questions and concerns regarding the order process
  • Demonstrates professionalism by creating a positive image for ShopNBC
  • Maintains and effectively articulates a thorough knowledge and skill base for policies and procedures
  • Contributes to the team and the department in a positive and constructive manner
  • Provides a superior customer experience to both internal and external customers
  • Other duties as assigned


High School Diplomas or GED



  • Minimum six months CallCenter, Customer Service or related experience

  • Strong customer service skills

  • Working knowledge of windows based programs

  • Strong computer navigation skills

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