Supervisor, Patient Financial Services

Park Nicollet Methodist Hospital, St. Louis Park
Nov 02, 2012
Feb 14, 2013
Employment Status
Full Time
Department: Admissions Registration 8140
Education requirement: N/A
Experience Required: None
Union Representation: Non-Union (100)
Work Schedule: monday thru Friday with rotating weekend call
Hours per pay period: 80
Job ID: 32748
Job Code: 1ZG
Date posted: Nov 2, 2012

Position Summary

Supervises the overall functions of the area of responsibility while teaming with Operations and other areas of Patient Financial Services to provide an exceptional patient experience with the financial aspects of receiving care at PNHS while achieving maximization of organization’s cash flow through review and reconciliation of accounts receivable balances; improvement of customer satisfaction through effective and compliant billing practices; and maintenance and development of systems to support these efforts. Receives and sets operational goals and strategies for the department, and assures they are accomplished through planning, implementing and directing of system, programs and staff productivity. Associate degree or equivalent work experience required, preferably in business, accounting, health or public administration, management or a related field. A minimum of two years supervisory and development responsibilities or three years of healthcare experience. At least two years of Patient Financial Services leadership experience preferred. Bachelor degree preferred. Strong leadership, organization, team building and management skill preferred.

Additional Information

This position requires taking week-end on-call and work flexiabilty for a 24/7 operation.

The Organization


Rooted in suburban Minneapolis, Minnesota, Park Nicollet Health Services (PNHS) is an integrated health care delivery organization. The two largest entities that comprise PNHS are ParkNicolletMethodistHospital, a 426-bed community hospital located in St. Louis Park, and Park Nicollet Clinic, a 500-plus, physician multi-specialty group with 25 offices in Minneapolis and its southern, western, and northern suburbs.  PNHS truly is an integrated system, as processes of care are designed and managed across these entities to optimize the delivery of care for the patients and communities served. 


Park Nicollet Mission, Vision and Values



Our mission is to care for and support the health, healing and learning of those we serve.



Everyone caring, every day, creating with the individuals we serve, optimal health and greater value.



Excellence is the standard we apply to our work, achieving best possible outcomes and upholding the highest professional standards.

Caring is our heartfelt motivation to serve our patients and create the best possible experience.

Stewardship is our commitment to create ever greater value with the resources entrusted to us.

Joy  is what we experience when serving our patients and each other through a job well done.

Learning is the way we continually improve and create knowledge and value that can be shared.


What makes us unique?

Park Nicollet Health Services is a strong, stable and organically grown multi-specialty group practice within the affluent and highly educated western TwinCity metropolitan area.  PNHS has a long-standing commitment to quality, proficiency and stewardship, and has embarked on a pioneering effort to study, adopt and integrate the Toyota Production System’s Lean Methodology (Kaizen), enhancing previous gains realized from its Six Sigma efforts. Although PNHS has developed and engaged in strong business partnerships with local competitors, having a single hospital focus adds to its list of strengths and advantages.  PNHS was one of the first integrated healthcare systems in the nation to adopt a unit medical record that is now electronic and ubiquitous. 

To learn more about our organization, including our award winning care, please visit our website at

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