Information Technology Manager

Eden Prairie
Jan 17, 2013
Jan 30, 2013
Job Type
Employment Status
Full Time

Information Technology Manager

Position Profile

Status:  Full-time Regular Position; Exempt (salaried)

Benefits: Qualifies for full-time benefits at date of hire

Salary Range: $89,128 to $106,954

Location: City Center (8080 Mitchell Road, Eden Prairie MN 55344)

Hours:   Standard business hours (8am-4:30pm), but will vary with the business need; must be available to respond to emergencies and be on-call 24/7 as necessary

Reporting Relationship: Reports to City Manager

Information Technology Division

The Information Technology (IT) Division delivers information services, information technology and telecommunication services to City staff to maximize the effectiveness and efficiency of City services. This division is responsible for the operations and support of the City's servers, business applications and network infrastructure that provides connectivity for 15 remote locations and over 370 computing devices.  IT also delivers and supports the City's eGovernment initiative and handles all forms of electronic communications such as e-mail and voicemail.

Position Details

The IT Manager supports the IT Division in developing ongoing strategic direction for the team by designing and implementing IT systems (data & communications) that respond to the organization’s needs. The primary responsibilities and areas of impact are:

  1. Manages the development and operations of the IT Division; designs and implements staff development plans that allocate IT staff and resources to best address City’s needs and priorities; acts as a coach and mentor to staff which includes ongoing evaluation, process improvement, and the establishment of work teams.
  2. Enhances the organization’s effectiveness of information technology by managing the City’s development of the IT infrastructure; manages the City’s development of information system infrastructure, research trends, and evaluate emerging technology.
  3. Manages the City’s IT operating and capital budgets by establishing relationships with vendors to ensure maximum value of service.
  4. Overseeing the design and implementation of new applications and changes to existing computer systems and software; and evaluating and procuring new hardware and software to meet the City needs. Review and approve vendor proposals and contract.
  5. Partners with business management team to design and implement information systems that respond to organizational needs, system purchases, and project management.
  6. Develops and deploys City’s IT strategy and policy, in conjunction with LOGIS Cities, County and State IT strategies, and policies.
  7. Monitors and evaluates service performance including a focus on customer satisfaction, and the development of strategies and techniques to improve performance.
  8. Functions as committee chair for IT Projects prioritization when it is necessary

While these areas are the primary focus of the position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of their role with the City.

Position Requirements

Education: Bachelor’s degree in MIS or Computer Science required; Master’s Degree preferred.

Work Experience: Minimum of five years experience in the field of information technology, project management and supervising full-time staff; experience working with teams that manage network, storage, systems, GIS and application/web development.

Technical Skills: Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook and Access); Experience with Windows operating systems and NT servers,  SQL server, Exchange, Cisco networking, wireless networks and VPN, application/web development programs, and GIS technology and systems.

Physical Effort: Physical effort is light for the majority of work with lifting or carrying limited to 25 pounds intermittently. There are intermittent visits to City Department locations, some of which are in other areas of the city.  There is a need to make presentations, which involves public speaking in front of City leaders.  Between 15% and 45% of the time there is pressure associated with a project or activity deadline.  Report preparation and writing at times requires extended use of a keyboard.  Work interruptions are frequent. 

Working Conditions: Most work is performed in a normal office environment.  Occasional driving or riding is required to attend meetings.

City Expectations

All leaders are expected to contribute to the success of our organization by demonstrating the shared expectations: Being an Active Role Model, Builds Collaborative Relationships, Develops Staff, Empowers Others, Facilitates Change, Manages Performance, and Optimizes Use of Resources.

Position Specific Expectations

Business Acumen: Understands competition within a private marketplace; develops effective business strategies to maximize profit or value to customers.

Motivating Others: Creates a climate in which people want to do their best; makes each individual’s work feel important; is someone people like working for and with; able to motivate direct reports, project members and a team; invites input and encourages contribution; empowers others; effectively delegates by sharing responsibilities and accountability.

Presentation: Is effective in a variety of settings: small and large groups, with peers, direct reports, and management; is effective in all facets of the organization; uses effective tactics and techniques to keep audience engaged to facilitate results; provides direct and positive feedback to others.

Hiring Talent: Makes appropriate staffing decisions based on the right mixture of facts; follows all legal requirements, polices and procedures; practices equal and fair treatment and opportunity for all; hires the best people; assembles a balanced and capable staff, and builds a network of resources; able to identify talent and potential; develops succession plans to anticipate and prepare for team change.

Communication: Communicates a compelling and inspired vision or sense of core purpose; talks beyond today and about possibilities; can inspire and motivate others; provides direct, complete, actionable and positive feedback to others; able to write clearly and succinctly in a variety of communication settings and styles; can get message across that have the desired effect.

Project Management: Looks ahead to the future; identifies appropriate objectives and timelines; involves appropriate stakeholders; continuously monitors project and adapts scope as appropriate; measures results and analyzes outcome; follows through on commitments.

Pre-Employment Process

The City of Eden Prairie conducts professional reference checks and a work verification process for all employees joining the organization. Additional processes for this position included a background investigation process and leadership evaluation. All final candidates must successfully complete and pass the City’s evaluation of the pre-employment results before their first day of employment.

Recruitment Process

Apply online at under “Employment”.

Application Deadline: Wednesday, January 30, 2013 at 4:00 PM

Review Applications/Communicate to Candidates: by February 8, 2013

First Round Interviews: Week of February 11, 2013

Final Round Interviews: Week of February 18, 2013

Pre-Employment Process: Week of February 25, 2013 – End of March, 2013

Anticipated Start Date: April, 2013 (negotiable)

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