Patient Representative (ENT)
This job has now expired
Hours: Monday-Friday 7:00am-5:00pm (Hours will vary)
As a Patient Representative, you will assist with phones and schedule future appointments and/or procedures. Utilize strong customer service skills and promote the UMPhysicians’ philosophy of patient centered care to meet the needs of all visitors/guests. Provide non-clinical information, take messages, schedule appointments or procedures, and enter and verify health insurance information. Arrange any accommodation or interpreter services needed for the patient visit. Resolve non-clinical patient issues; provide backup and coverage as needed at the front desk. Help coordinate provider schedules and appointments. Prioritize between these functions on an ongoing basis to maximize efficiencies of clinic schedules and reduce patient waiting times. This position may be required to float to other departments at the discretion of the manager based on clinic needs. This position will be located on the UofM East Bank Campus.
In order to qualify for this role, you must possess:
- Either a high school diploma or a G.E.D
- Minimum of two year clerical experience in a medical or office setting
- Minimum of two years customer service experience
- Excellent customer service skills and great telephone etiquette
- Time management and superior communication skills
- Previous Epic Experience
As an UMPhysicians employee, we will provide you with a competitive salary and excellent benefits. You will have the opportunity to enhance your career in the exciting field of healthcare through rewarding and challenging assignments and opportunities for advancement.