Automotive Service Consultant - Mercedes-Benz

Bloomington, MN
Compensation is determined by you!
Jan 21, 2013
Feb 20, 2013
Job Type
Employment Status
Full Time
Description Feldmann Imports is the #1 Mercedes-Benz dealer in the 8 state area. Our ability to perform at such a high level is directly related to the efforts of our talented team of professionals, and we're looking for more great people to join our team.  Feldmann Imports is seeking a high line experienced individual with exceptional customer service skills and the motivation to be a top-performer.  Job Summary: The service consultant is responsible for welcoming service customers, seeing that their service needs are met and for selling additional needed services to customers. The service consultant is the dealership's first-line customer-relations and service representative.  Job Responsibilities: Greet each customer in a prompt, courteous manner, let customers who are waiting in line know that they will be helped soon Communicate with service customers to determine the nature of the mechanical problems Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed Obtain customer and vehicle data Maintain a dealership-prescribed standard for "hours per customer repair order written" Inspect all vehicles for bodywork, notify the customer if work is needed and provide an estimate for body shop work Schedule appointments using dealership approved forms Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus Keep a daily log of repair orders written, status as well as carryovers Handle minor customer complaints and misunderstandings Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised Handle telephone inquires regarding work in process and appointments and return phone messages promptly Deliver vehicles to customers and answer any questions, review work preformed and explain charges and coverage Interpret warranty information and policies to customers Stay up to date on technical and performance information on all vehicles serviced by the dealership Refer leads and prospects for vehicle sales to the new and pre-owned sales departments Advise customers of parts ordered and make an appointment to have them installed before customer leaves Assist the service manager as necessary Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers and suppliers  Required Experience  Qualifications: Must meet company's requirements for employment Must have valid driver's license  Demonstrated customer service skills Previous industry knowledge dealing with high line vehicles Ability to read and comprehend instructions and information Two years experience in a retail position Sales experience (preferred)   Excellent verbal and written communication skills  Professional appearance  Required Education  High School Diploma or equivalent  2 year or 4 year Business Degree or related field preferred