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The person in this position will be responsible for responding to requests for technical assistance by campus personnel using an integrated student system. The person in this position will troubleshoot problems, advise users on appropriate actions, log all interactions, escalate issues if necessary, prepare activity reports as requested, maintain the system knowledge base and stay current with system functionality.
Note: 5% Travel is required to attend meetings.
If you wish to place an interest bid on this vacancy, you should send an e-mail to firstname.lastname@example.org. No bids will be accepted after 4:30 p.m. on the closing date. No interest bids will be accepted via telephone
Travel up to 2 days per month is possible.
**This position could be located at the following locations: Granite Falls or Waite Park **
-Three or more years of experience supporting a client server or web-based enterprise application
-Verbal and written communication skills sufficient to communicate with customers and collaborate with the development team
-Customer service skills sufficient to respond to requests for technical assistance
-Investigative and analytical skills sufficient to diagnose and resolve problems
-Demonstrated ongoing professional development
Technical skills in the following technologies:
-Query and reporting tools such as MS Access, Toad, Hyperion/Brio, Crystal Reports etc..
-MS Office products (Word, Excel, PowerPoint, Access, Visio)
-Experience testing changes to an enterprise application
-Knowledge of financial aid practices and regulations in Higher Education.
The selection process is a resume-based, skill-matching process. Resumes of all applicants to this posting will be evaluated against the Minimum Qualifications stated above. If your skills match the required skills for this position, the department may contact you.
How to Apply:
The selection process is a resume-based, skill-matching process. Your resume will be entered into a database. The software program matches your skills with the skills needed to perform the duties of the position. If your skills match the required skills for this position, the department may contact you.
If you are interested and you believe you qualify, please locate our online job posting by using the State of Minnesota's Employment site at: http://www.careers.state.mn.us/ and search for:
Job Grouping: Information Technology Department:
MN St Colleges & Universities
Posting Number: 13MNSC000026
Location : various
Application deadline is February 1, 2013 No late applications will be considered. Please submit your resume and application online per the instructions in the individual job postings.
The Minnesota State Colleges and Universities System is an Equal Opportunity employer and educator.