Patient Rep./Sr. Patient Rep. (Women's Health Clinic)
This job has now expired
The Patient Representative at the Womens Health Clinic maintains a welcoming, friendly profile in the clinic and is responsible for the professional and efficient operation of both reception check-in and checkout procedures. Assists with phones and schedules future appointments and/or procedures. Utilizes strong customer service skills and promotes the UMPhysicians’ philosophy of patient centered care to meet the needs of all visitors/guests. Welcomes visitors, provides non-clinical information, takes messages, schedules appointments or procedures, collects co-pays, enters and verifies health insurance information and oversees the clinic lobby/patient waiting area. Arranges any accommodation or interpreter services needed for the patient visit. Resolves non-clinical patient issues, provides backup and coverage as needed. Helps coordinate provider schedules and appointments. Prioritizes between these functions on an ongoing basis to maximize efficiencies of clinic schedules and reduce patient waiting times. This position may be required to float to other departments at the discretion of the manager based on clinic needs.
Hours: 8:30 a.m. to 5:00 p.m., Monday through Friday
In order to qualify for this role, you must possess:
- Either a high school diploma or a G.E.D
- Minimum of two year clerical experience in a medical or office setting
- Minimum of two years customer service experience
- Excellent customer service skills and great telephone etiquette
- Time management and superior communication skills
- Previous Epic Experience
A Sr. Patient Representative would also be considered for this position. In order to qualify for a Sr. Patient Representative position, you must be in a Sr. Patient Representative role.
As an UMPhysicians employee, we will provide you with a competitive salary and excellent benefits. You will have the opportunity to enhance your career in the exciting field of healthcare through rewarding and challenging assignments and opportunities for advancement.