Customer Service Intake Specialist Job

Bloomington, MN, 55420
Jan 23, 2013
Feb 03, 2013
Customer Service
Employment Status
Full Time
Customer Service Intake Specialist

Job ID:: 25842
Department:: HOL Administration
City:: Bloomington, MN
Location:: HP - Bloomington 8101 Office Bldg
Position Type:: Full-Time
Anticipated Work Schedule:: Monday through Friday, 8:00am - 5:00pm. Every 4th weekend, 8:00am - 4:00pm.
Hrs/Pay Period:: 80

Job Description::

The culture at HealthPartners is one of ownership, pride, service, and most importantly, partnership. That spirit of partnership among employees, and with patients and the community is just one of the many reasons we were recently named one of the nation’s “Best Places to Work in Healthcare” by Modern Healthcare magazine. Join us for a career that offers respect, support and encouragement. You’ll stay for the power of partnership.

Our continued growth has created an opportunity for a full time Customer Service Intake Specialist in Bloomington. Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members. This position supports patients, physicians, other referral sources, home care and hospice staff by performing intake functions to ensure that quality home care or hospice services are appropriately provided and payer is established to ensure payment for services.


Monday through Friday, 8:00am - 5:00pm.

Every fourth weekend of the month, 8:00am- 4:00pm.


HealthPartners Bloomington 8101 Office Building


1. Serves in primary role of Intake Specialist.

2. Supplies customers with additional data as needed, including prior medical encounters/assessments, verification of demographics, verification of expected/needed home service, benefit coverage, etc.

3. Provides exceptional customer experience.

4. Secures prior authorization for initial visit if required by payer.

5. Provides staff with appropriate information to ensure optimal patient care.

6. Communicates regularly with staffing regarding availability to staff referrals.

7. Responds to claims, member services, or other internal HealthPartners’ staff/areas with questions related to home care/hospice.

8. Performs other duties as assigned for the smooth functioning of the Staffing and Intake departments.

9. Initiates and completes accurate home care/hospice patient intake information in appropriate information system.

10. Screens referrals for appropriateness of home care/hospice service delivery using HealthPartners’ policy information and Medicare/Medicaid guidelines and/or provides external customers with alternative resources as needed.

11. Communicate with physicians, nurse practitioners, or physician assistant regarding appropriate orders needed to provide services being requested.


* One to Two years recent experience (within the last five years) in either home care or hospice agency with intake, staffing, patient care/planning involvement, or related experience in a SNF/TCU (transitional care) environment.

* Proven exceptional customer service skills.

* Strong oral and written communication skills.

* Strong computer and typing skills with recent experience in the last year working with computer systems, such as Microsoft Word, Excel, Outlook, and related applications.

* Demonstrate strong interdisciplinary and team-building skills.


* Current MN license as a LPN, or CMA with related experience.

* LPN, or CMA with 3 years direct care experience, and 6 months of SNF/TCU experience, or high paced work environment working with MD, NPs, & PAs, excepting orders.

* Three or more years recent experience in either home care or hospice with intake, staffing, patient care/planning involvement or related experience.

* Knowledge of HealthPartners’ computer systems and benefit structures.

* Knowledge of Physical Therapy, Occupational Therapy, Speech Therapy, Home Health Aide, Registered Nurse, and Social Work functions in home care/hospice environment.

* Knowledge of Medicare/Medicaid home care and hospice benefits.

HealthPartners is nationally acclaimed for providing outstanding patient care and we offer an excellent salary and benefits package. HealthPartners is an Equal Opportunity Employer. To see a complete job description and/or to apply for this position, please visit, click on job opportunities and search for Job ID #25842.

Health is what we do. Partnership is how we do it.


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