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Top Talent Solutions is currently recruiting for Customer Service Retention Specialists in Minnetonka. Retention Specialists are responsible for retaining customers who request to disconnect or downgrade services. Communications are mostly inbound but could involve some outbound calls. The individuals will re-energize the customer experience and relationship by reselling the benefits and value of the products and services.
• Sell company's products and services-Up selling and cross selling
• A high school diploma or GED
• Experience in customer service
• The ability to type 25 words per minute
• A willingness to adapt to change and work various shifts and overtime if needed
• Exceptional communication, interpersonal and problem-solving skills
• Must understand metrics
• Must pass a drug test, background check, employment verification and education verification
• Elicits and records customer information and inquiries, following prompts from a computerized system
• Saves and retains customers by identifying reasons for the request to disconnect and overcoming concerns in an effort to retain customers
• Develops and maintains up-to-date knowledge of the Company's products, programming and marketing campaigns in order to effectively sell new or upgraded services
• Resolves customer complaints/concerns through active listening, empathy, and professionalism
• Aligns product and feature benefits, pricing, to the need of the customer
• Promotes, recommends, and sells the value of the products and services based on a logical relationship to the customer's needs and interests.
• Meets or exceeds budgeted retention goals for all product lines. Demonstrates the ability to meet individual performance goals
• Demonstrates proficiency in technical troubleshooting of all product lines, with the ability to articulate relevant information and directions in an organized and concise manner.
This position is a direct hire opportunity.
Top Talent Solutions offers immediate placements for temporary, temp-to-hire and direct hire positions in all industries -- from light industrial to administrative, and everything in between. But, we go a step further to offer you the personal touch that's missing from so many other employment firms. Locally owned and operated, with multiple locations throughout Minneapolis and St. Paul, Top Talent Solutions works with nearly 1000 of the top companies in the region -- from small businesses to national corporations. Our vast network allows us to build the strategic partnerships that, ultimately, you will benefit from.
Top Talent Solutions is in Equal Opportunity and Drug Free Employer