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Customer Service Representative

This job is no longer available

Employer
Twin Cities Power
Posted
Thursday, January 24, 2013
Closes
Saturday, February 23, 2013
Location
Twin Cities, MN
Job Type
Employment Status

Further information

Company:  Twin Cities Power (TCP) is a power trading company founded in 2006 located in Lakeville, Minnesota. The company has grown over the years hiring the industries best traders and training a new breed of power traders. With our industry expertise and through the use of in-house systems we have been able to aggregate and cultivate a fantastic team of talented traders.

Job Description: Provide support to core leadership team by handling customer correspondence via phone and email.

Duties:

  • Take incoming calls, offering support to customers
  • Make outbound calls to follow up on customer issues or account data deficiencies
  • Answer company emails and respond to customer inquiries regarding their service
  • Complete daily operational tasks using our various database systems
  • Recommend potential services and trends to management by collecting customer information and analyzing customer needs
  • Other duties as assigned

Skills/Qualifications:

  • 1 – 2 years customer service experience
  • Excellent written and verbal communication skills including customer service
  • Ability to deal with challenging customers in a professional manner
  • Knowledge and skill using a computer - ability to be trained on basic computer systems
  • High level of organization and attention to detail
  • Problem solving, multi-tasking and time management
  • Bilingual (English/Spanish) preferred, but not required
  • Available to work part-time and on non-standard shift, including weekends

Scheduled Hours:
Monday - Friday: Afternoon hours. Part-time position.

Twin Cities Power