Director of Housing & Program Operations

St. Paul, MN (University Ave & 280)
Jan 24, 2013
Feb 23, 2013
Job Type
Employment Status
Full Time

PORTICO Interfaith Housing Collaborative partners with 50+ congregations to create affordable and supportive housing, provide emergency shelter, and advocate for public and private resources to end homelessness.   PORTICO currently provides high-quality affordable and supportive housing for over 400 low income households and emergency shelter and transitional services for 50 families annually through our Families Moving Forward program. PORTICO is a growing organization with a dedicated staff and engaged volunteer leadership committed to ending homelessness. 

The Director of Housing & Program Operations is a senior leadership position which ensures the quality of our housing, emergency shelter and supportive services provided to residents and shelter guests. This position is responsible for oversight of property management, financial and physical asset management of our housing and facilities, program management and development in our housing and shelter.  The current annual budget exceeds $4 million in rent and service funding with assets approaching $50 million. 

The Director of Housing & Program Operations is a member of the senior leadership team and thereby contributes to the overall management and strategic direction of the organization in order to successfully carry out our mission.   As a key member of the leadership team, this position will work with Executive Director and other management staff to develop the overall budget and to set the annual and long-term goals for the organization.  The position will also provide the management expertise to develop and lead the team and to integrate the housing operations team with other departments (Housing Development, Congregational Partnerships, Advancement, Finance & Administration) to meet organizational goals.  

The position oversees the Housing & Program Operations Department, which is currently composed of an Associate Director of Programs, an Asset Manager, a Supportive Housing Manager and the Families Moving Forward Program staff.  Key to our success is effective partnerships and contracts with property management firms and supportive service agencies.   This position helps connect separate properties into one cohesive whole by ensuring that organizational mission, values, goals, and operating philosophy are consistent across our sites and programs.

Essential Functions: 

Strategic Leadership

1)     Participates in the development and implementation of strategic planning for the division and agency as a whole

2)     Maintains a working knowledge of significant developments and trends in the field

3)     Prioritizes, organizes, and schedules job assignments for oneself and others under supervision

4)     Assess staffing and resource needs to meet organizational goals

5)     Assist Housing & Program Operations Committee of the Board in developing goals and evaluating property and program outcomes

6)     Either directly or through staff provide support to all LLCs and to Congregational Taskforces as needed

 Housing Operations & Asset Management

1)     Oversees the annual budget development and compliance for all properties

2)     Ensures the quality of housing and that the physical asset of the property is maintained

3)     Implement long term planning for the financial and physical health of the properties

4)     Develops and implements property management and tenant policies to further the goals of each property and the overall mission of the organization

5)     Oversee property management contract negotiation, compliance and evaluation

6)     Evaluate property performance based on appropriate metrics

7)     Ensure the coordination and integration of housing and supportive services

 Program Management

1)     Operate an effective emergency shelter program for families in coordination with congregations

2)     Monitor and oversee quality of supportive housing service programs

3)     Ensure that the appropriate evaluation tools and processes for measuring outcomes

4)     Assess and coordinate ongoing organizational and programmatic performance quality improvement

5)     Develop and manage service program budgets ensuring adequate funding

6)     Ensure compliance with complex government and funding contracts and requirements

Housing & Program Development       

1)     Identify community need and emerging community initiatives

2)     Identify and secure supportive service/operating funding support and agency partnerships for new housing or programs

3)     Provide housing operations expertise to the housing development process

Community Engagement

1)     Creates and maintains community relations appropriate to the fulfillment of agency priorities and objectives

2)     Networks with and forms productive and supportive relationships with key organizations and practitioners in the field

3)     Represents the organization and the organizational point of view to agencies, organizations, and the general public


BA or higher degree in related field

Progressive professional leadership experience in non-profit or housing managment

Extensive budgeting/financial experience

Knowledge of homelessness and housing services and systems

Experience in program development and/or asset management

Experience in grant writing, implementation and monitoring

Experience in compliance of government funding

Experience in directing and motivating a team

Demonstrated strong networking and public relations skills

No relevant criminal background

Knowledge, Skills, and Abilities


Desire to continuously learn for personal and professional growth

High level of personal and professional integrity

Ability to work effectively with and relate to diverse populations

Excellent communication skills, both verbally and writing

Professional demeanor

Ability to work independently as well as in teams

Demonstrated ability to efficiently organize, coordinate, track and complete multiple tasks as well as adjust to changing priorities

Computer application proficiency, including Microsoft Outlook, Word, Excel, Powerpoint

To apply: Send Resume and Cover letter with salary requirements to by February 4th.  Position will remain open until filled.  EOE

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