Health Care that Starts with You!
Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota???s leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs. UCare is growing in size, membership, products, geographic coverage, and employees. We???re an organization that???s going places. Be part of a team that cares about you, be part of UCare.
*****This position is located in the Minneapolis, MN area.*****
The Work-At-Home Representative will Provide accurate and timely responses to inquiries and informal grievances from medicare members, authorized parties, and other internal/external customers. The customer contact takes place from home via telephone, written correspondence, web, fax, or voicemail. Through member or provider contact coordinate accurate and efficient transportation for covered services to members who have the transportation benefit.
A high school diploma or equivalent is required. A two year degree in a health related, liberal arts, or communication field is preferred. Course(s) in medical terminology also preferred.
Experience in a customer service environment is required. Proficient computer skills and excellent written and verbal communication skills required. Ability to multi-task and work efficiently in a fast-paced environment also required. Six-months customer services experience in a call center environment or two-years other customer service is preferred. Experience with health insurance, HMO, physician group practice, or community agency preferred. Working knowledge of medical claims and/or medical billing processes is preferred. Knowledge of Microsoft office, Amisys, and MACESS type software packages. Experience working with a transportation company as a dispatcher or scheduler.
This is a part-time (.6) position working 24 hours per week and is a Work-At-Home (WAH) position which requires that applicants have space in their home to designate as a work at home space. This position also requires that you have high speed internet access with a vendor that will service the home location.
The schedule for this role is as follows: Monday/Tuesday/Thursday 5 p.m. - 10 p.m. and Saturday 8:30 a.m. - 5 p.m.
At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve. EOE/AA
Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You???ll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis???just minutes from major freeways and retail centers.
At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.