Customer Support Specialist

Location
Minneapolis, MN
Posted
Feb 22, 2013
Closes
Mar 07, 2013
Job Type
Employee
Employment Status
Full Time

We are a Minneapolis based company that offers online real estate education since 2006. We’re a small, fast-growing company that is looking for a full time employee to help with customer support, various office administrative duties, collaborating in company projects, and assisting in online marketing campaigns.

Most of the duties and projects include:

  • Customer support
  • Organize our new customer service database
  • Maintain customer records
  • Help maintain online courses
  • Participate in online marketing campaigns
  • Create and monitor social media campaigns

The skills and experience required are:

  • Ability to work independently
  • The ability to effectively collaborate on projects
  • Communicate effectively, both verbally and in writing
  • Excellent organizational skills
  • Experience with helping people, especially in customer service/support
  • Computer troubleshooting skills, and familiarity with all web browsers
  • Tablet and smartphone troubleshooting, to help customers accessing our courses
  • Social media knowledge, but social media marketing experience is not necessary
  • Proficient in the use of Microsoft Word and Excel
  • Some knowledge of Microsoft Access would be helpful

Our office is located in the downtown Minneapolis warehouse district, with convenient parking and on a bus route.