Customer Service Specialist - Home Care
First point of contact for referral source submitting a request for patient services, or a customer requesting information on home care/hospice related services. Requires customer-focused approach in a fast-paced environment with ability to process large volumes of information in a timely, complete and accurate manner.
Minimum Education: High school diploma or GED required.
Preferred Education: Vocational/technical training in the medical field/AA degree.
Minimum Experience: 1 year customer service experience. 1 year previous experience in data entry and/or experience with medical terminology.
Preferred Experience: Call center experience. Experience in home Care/hospice.
Also Required: Excellent keyboaring/data entry skills. Strong customer service skills.
For more than 100 years, Fairview has been improving the health of the communities we serve. We have grown into one of Minnesota's largest nonprofit organizations. Today, we are more than 20,000 employees providing exceptional care and leading health care innovations that will sustain us into the future.
We partner with one of the nation's top research and teaching facilities - the University of Minnesota and its Academic Health Center. Our partnership is a national model that enables us to provide breakthrough medicine to our patients.
Our caregivers and leaders are re-envisioning patient care during a time of transformational change in health care. From ground-breaking care models in our primary care facilities to unique collaborative relationships with payers and employers and implementation of new technologies, we're committed to improving the overall value of our clinical quality and experience for our patients as we reduce the cost of care.
We are hospitals, clinics, home care, hospice, rehabilitation, pharmacy services and much more. To the communities we serve, we are known as a healthcare leader, community partner and trusted advocate. As an employer, we nurture the teamwork, passion and excellence needed to deliver our promise of exceptional care to our patients.
We offer competitive compensation and comprehensive benefits to fit your life.
See current job openings and apply online at:fairview.org/careers