Seeking candidate with previous hotel reservation experience for a part time 1st and 2nd shift seasonal opportunities!
JOB SUMMARY
Uses computer systems and telecommunications equipment to route incoming/outgoing telephone calls, answers Club Mystic-related questions and takes/confirms hotel reservations based on department policies and procedures. Applies high guest service standards.
JOB REQUIREMENTS
- High school graduate or GED.
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Six months’ reservations/call center or full-service hotel experience.
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Must be able to read, write, and speak English clearly.
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Must be able to type 35 wpm (test will be administered).
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Must be able to pass basic math test.
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Must be able to lift 30 lbs.
PRIMARY DUTIES
- Answers and routes all telephone calls to the appropriate departments according to department call script standards.
- Accepts, confirms, modifies and cancels all room and event reservations in multiple computer systems (CIC, Opera, Book-A-Rez, and VIP International). Accurately quote rates and promotions.
- Use multiple computer systems to answer all Mystic Lake Casino/Hotel guest inquiries.
- Announces all overhead paging and courtesy calls over the casino P.A. system. Routes numeric paging request to appropriate departments.
- Completes daily shift checklists as assigned by supervisor.
- Mails information brochures to guests as requested.
- Maintains clean and neat work areas and applicable equipment.
- Prepares, reviews, and finalizes all group information and billings. Generates group rooming lists.
- Participates in multi-systems daily audits to ensure accurate room/promotional inventories.
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Updates daily tracking spreadsheets such as: Pace, 14-day forecasts, and VIP lists.
