Mediation Coordinator - Part-Time

Burnsville, MN
Nov 18, 2013
Dec 18, 2013
Job Type
Employment Status
Part Time

The Better Business Bureau of Minnesota & North Dakota is currently seeking a versatile, energetic, and integrity driven individual to fill the position of part- time (day time hours) Mediation Coordinator in our Burnsville office.

Core duties include, but are not limited to:

  • Processing incoming complaints from general public
  • Follow-up contact with consumers and/or businesses
  • Perform file reviews on companies to track patterns of complaints as needed
  • Data entry into organization system

To be considered for this position, you must meet the following qualifications:

  • High school Diploma or completion of GED required.
  • 2+ year’s prior experience in an office setting with general office duties and responsibilities.
  • Strong verbal communication skills with clear, easily heard and understandable telephone voice.
  • Effective written communication skills with ability to respond to e-mail inquiries using proper sentence structure, grammar and language rules.
  • Strong customer service orientation and interpersonal skills, with excellent problem solving and conflict resolution skills.
  • Ability to work effectively in a team environment.
  • Self-starter, willing to take on additional assignments that may be outside of typical job duties.
  • Superior organizational skills and ability to effectively multi-task.
  • Proficient use of Microsoft Office, with demonstrated capability in Word, Excel, and Outlook.