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Patient Services Representative

Tactile Medical
Wednesday, August 19, 2015
Friday, September 18, 2015
Minneapolis, MN
Job Type
Employment Status

Further information

Tactile Medical is the leader in at-home treatment options for chronic conditions including lymphedema and venous insufficiency. Headquartered in NE Minneapolis, we advocate for patient access and serve tens of thousands of patients through a national network of product specialists, trainers, reimbursement experts, patient advocates, and clinical staff. For the past five years, we have been voted by our employees as a “Top Workplace" in Minnesota.

Tactile Medical manufactures and distributes medical equipment to provide home therapy to patients with various conditions, including lymphedema, venous insufficiency, and chronic wounds. Tactile has an excellent opportunity for an Patient Services Representative in our Reimbursement Department.

The Patient Services Representative serves as the primary point of contact for the patients and customers, including:

  • Checking on the status of customers orders via the phone

  • Coordinating shipment of the orders via calling patients on the phone

  • Coordinating service (warranty and non-warranty) on equipment as needed

  • Process all order shipments as assigned

  • Explain and facilitate completion of appropriate forms for patients who have a co-pay or they need to complete a financial hardship request

  • Field incoming calls from patients and handle any service requests

  • Triage patient phone calls to other departments as appropriate

  • Process any complaints or product issues

  • Update and maintain patient files and database records


Experience and Physical Requirements:

  • Associate’s degree or equivalent experience required

  • 3+ years of customer service experience strongly preferred

  • Previous healthcare, medical device, and/or patient interaction experience required

  • Demonstrated organizational skills

  • Ability to work with a variety of personalities in a team environment

  • Exceptional verbal and written communications skills with the ability to communicate effectively with all different types of patients

  • Demonstrated strong organizational skills

  • Computer skills required

  • Phone etiquette and clarity required

  • Bilingual (Spanish) a plus


Visit to learn more about our company and this great opportunity!


Tactile Medical is an exciting, innovative company with incredible career growth opportunities. We offer competitive wages and benefits including; Medical, dental, & Vision insurance, flexible spending accounts, PTO, and 401k and Roth Plans. We also offer an annual bonus program set on specific criteria.


Tactile Medical is an equal employment opportunity / affirmative action employer. We do not discriminate in our employment practices or opportunities on any grounds as prohibited by federal, state, or local law. Any applicant requiring reasonable accommodations during the application and/or interview process should contact Human Resources.

Tactile Medical

Selected a Star Tribune 2010, 2011, 2012, and 2013 Top Workplace.