Humera - Administrative and Professional Staffing

Call Center Representative

7 days left

Location
Bloomington, MN, USA
Salary
Contact For Rate
Posted
Jan 16, 2017
Closes
Jan 24, 2017
Category
Customer Service
Job Type
Employee
Employment Status
Full Time
Enjoy talking on the phone? Like taking the Light Rail to work?

Humera is currently looking for multiple Call Center Representatives to make outbound interview calls from a call center, located in Bloomington, MN.

Our Call Center Representatives are responsible for bringing the voice of the customer into our client organizations, helping these companies improve their customer's experiences by conducting market interview surveys. The information that our Interviewers learn from customers is used to improve products and services, or create new ones.
Duties:
  • Accurately record information obtained
  • Follow a pre-approved script
  • Tactfully rebuttal rejection
  • Utilize a professional, clear, phone voice
  • Be able to meet dials per hour expectations and completion quotas
  • Navigate through an organization to speak with a variety of titles (from maintenance people to farmers to doctors and CEOs)

Requirements:
  • Technically focused
  • Strong MS Office skills
  • Strong communication skills
  • Reliable, driven to succeed
  • Ability to transcribe calls at a minimum of 40 - 49 WPM, preferred
  • Previous computer experience preferred
  • Previous sales experience preferred

Schedule:
Monday-Friday: 8am-4pm