Description
Sells products and services to existing and prospective customers in a centralized call center environment. Primary function is to make outbound sales calls, but may assist with inbound calls during peak periods. Discusses and assesses a wide range of personal financial needs and recommends and sells products or services that meet or exceed the customer's needs.
Develops customer profiles for other products such as trust, investments, etc. and sends profile to appropriate product line support for follow-up sales calls. Interfaces with other sales staff and ensures referrals are responded to in a timely manner. May assist customer service unit during peak times ensuring a commitment to quality customer service.
3 Week Paid Training starting November 30 Training hours are Monday – Friday, 10:30am – 7:00pm
Qualifications
Basic Qualifications - High school diploma or equivalent - One to two years of sales experience, preferably in phone sales environment
Preferred Skills/Experience
- Good knowledge of retail financial products and services, rates, terms, fees and regulations
- Effective selling, cross-selling and referral skills
- Proficient PC and keyboard skills
- Good knowledge of systems and procedures
- Proven commitment to high quality customer service
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
- Strong verbal communication skills
- Excellent telephone and interpersonal skills
Primary Location: St. Paul, MN Shift: 2nd, Evenings. Full or Part Time schedules available
Additional Scheduling Information:
12:30pm – 9:00pm (4 days/week),
Saturday 9:00am – 3:00pm
3:00pm – 11:00pm (4 days/week),
Saturday 11:00am – 5:00pm.
* These shifts are some what flexible and we are able to accommodate part time shifts.