Humera - Administrative and Professional Staffing

Telephone Recruiter & Customer Service Study

Location
Minneapolis, MN, USA
Salary
Contact For Rate
Posted
Mar 08, 2017
Closes
Mar 10, 2017
Category
Customer Service
Job Type
Employee
Employment Status
Full Time
Our client in NE Minneapolis has multiple openings for Recruiters & Study Customer Service Assistants. The candidate in this position will be calling participants for a upcoming study and sometimes assisting at a study station and provide customer service to the subjects participating in the clinical research study. This is a very short-term contract opportunity.
Duties:
  • Maintains recruitment contact with study participants as directed by Management
  • Responsible for screening applicants and ensuring they meet appropriate criteria
  • Works with General Manager, Production/Database Coordinator and or the Clinical Project Supervisor, to implement subject recruitment strategies
  • Works with management to ensure appropriate subjects are in place for timely recruitment
  • Follows the study guidelines when conducting telephone recruitments
  • Provide face-to-face customer service at a study station during the clinical research study
  • Training on the specific study station is provided prior to starting the position
  • Study stations include, but are not limited to, Check-in, Informed Consent, Habits and Practices, Draping, and Final Check

Requirements:
  • Excellent customer service skills and experience
  • Must be comfortable working in a fast-paced, changing clinical research environment
  • Computer skills, including Microsoft Excel and data entry
  • Must have a flexible schedule and proven dependability

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