Inginaire - Engineering Staffing

Senior Digital Field Service Technician

Location
Eagan, MN
Salary
Contact For Rate
Posted
Jan 11, 2017
Closes
Jan 24, 2017
Ref
813166-03
Job Type
Employee
Employment Status
Full Time

Responsibilities:
  • Supports Printing Systems equipment and customers operating their business 24/7.
  • Installs, maintains, and repairs company products and systems, on-site; this includes hardware, software and networking products.
  • Uses diagnostic tools, service aids, and product schematics to troubleshoot and resolve equipment and system failures.
  • Uses the escalation process to inform Field Engineer, Field Service Manager, Specialist and Headquarters of unresolved issues, as well as, suggestions to improve equipment performance.
  • Manages parts inventory and territory to comply with established operating standards.
  • Performs and oversees machine factory modifications and software/operating systems upgrades on equipment to insure optimum performance.
  • Establishes and maintains face-to-face customer relations.
  • Has understanding of customers’ entire workflow and associated print management applications.
Qualifications:
  • Minimum Technical/Trade Certificate or Associates degree or high school diploma (GED) with equivalent experience.
  • Desire to know how things work and ability to find the answer as to why it doesn't work.
  • Military background a huge plus!
  • Proven electro-mechanical skills.
  • Excellent customer service skills
  • Effective communication and organizational skills.
  • Knowledge of Microsoft Windows Operating Systems (NT 4.0, 2000, XP).
  • Ability and willingness to work with various teams.
  • PC literacy and understanding of basic network concepts.
  • A+ Certification is a plus.
  • Able to lift 50 pounds and be in a mobile activity more than 50% of the time (walking, standing, stooping, kneeling).
  • Possess a Valid Driver’s License.
  • Able and willing to work in a 24/7 environment, perform shift work and on-call rotations.
    Requirements:

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